Job
Description
Role Overview: As a Supervisor, Process Management Associate at McGraw Hill, you will be a key player in driving progress and shaping the future of learning. Your role will involve leading and developing a team of employees and contractors, ensuring operational excellence, and fostering a collaborative work environment at our Noida office. Key Responsibilities: - People Management: Oversee the full employee lifecycle, including hiring, performance evaluations, and rewards & recognition - Process Compliance & Quality: Ensure clear documentation and consistent adherence to processes, conduct quality audits, and manage escalated situations - Team Communication: Hold regular meetings to keep the team informed and aligned with business updates - Subject Matter Expertise: Act as an expert for department initiatives, representing your team and contributing expertise to discussions - Training & Development: Facilitate onboarding and training for new hires to set them up for success - Business Awareness: Stay informed about organizational changes, policies, and product updates to prepare your team for adaptation Qualifications Required: - 5+ years of Operations Management experience in IT/KPO/BPO industry for US/UK process - 3+ years of team management experience - Proficiency in Microsoft Office applications - Strong written and verbal communication skills with attention to detail - Ability to develop solutions through research and data-driven decision making - Good knowledge of Oracle and Salesforce would be advantageous Additional Company Details: McGraw Hill provides cab facilities for pick up and drop off. Ideal candidates should be comfortable working from 6:30 PM to 3:00 AM IST, with flexibility during U.S. daylight savings time. Residence within 25 km of the Noida office is preferred, with exceptions up to 40 km considered. Joining McGraw Hill offers an opportunity to grow and develop in a culture of curiosity and innovation. Role Overview: As a Supervisor, Process Management Associate at McGraw Hill, you will be a key player in driving progress and shaping the future of learning. Your role will involve leading and developing a team of employees and contractors, ensuring operational excellence, and fostering a collaborative work environment at our Noida office. Key Responsibilities: - People Management: Oversee the full employee lifecycle, including hiring, performance evaluations, and rewards & recognition - Process Compliance & Quality: Ensure clear documentation and consistent adherence to processes, conduct quality audits, and manage escalated situations - Team Communication: Hold regular meetings to keep the team informed and aligned with business updates - Subject Matter Expertise: Act as an expert for department initiatives, representing your team and contributing expertise to discussions - Training & Development: Facilitate onboarding and training for new hires to set them up for success - Business Awareness: Stay informed about organizational changes, policies, and product updates to prepare your team for adaptation Qualifications Required: - 5+ years of Operations Management experience in IT/KPO/BPO industry for US/UK process - 3+ years of team management experience - Proficiency in Microsoft Office applications - Strong written and verbal communication skills with attention to detail - Ability to develop solutions through research and data-driven decision making - Good knowledge of Oracle and Salesforce would be advantageous Additional Company Details: McGraw Hill provides cab facilities for pick up and drop off. Ideal candidates should be comfortable working from 6:30 PM to 3:00 AM IST, with flexibility during U.S. daylight savings time. Residence within 25 km of the Noida office is preferred, with exceptions up to 40 km considered. Joining McGraw Hill offers an opportunity to grow and develop in a culture of curiosity and innovation.
