Supervisor - DFLT SER_DFLT SER

Understandingof FC complaints, Notice of Sale, SOT processes in the Foreclosure Cycle.Review loans with foreclosure sale packages and request for all relevantdocuments to prepare the bidding instructions and perform compliance checks.Complete the assigned workflows and generate judgment figures and reinstatementfigures to be sent to foreclosure attorney firm/client. Prepare documents forexecution along the foreclosure process. Review loans which are eligible for foreclosure.Good understanding of Court docket reviews, e-service process etc.

Ensure allassigned cases are worked in accordance with regulatory, investor/insurer, andTrust Policy requirements and timelines.

Update and document all tracking systems of the accounts worked.

Roles & Responsibilities

• SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the days work
• Process Compliance: Ensures agents are following the most updated SOP
• Client Interaction: Promptly responds to all queries and escalations from client partners
• Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely
• Operations: Identifies training needs of his team and coached bottom performers
• Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.
• Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance

Qualification & Experience

• Basic Degree completion (15 years of education)
• Good written and oral communications skills in English
• US Mortgage Experience in Default Servicing Foreclosure Preferably Judicial FC (Minimum 36-60 Months)