Supervisor, Data Operations & Management [T500-19823]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Data Platform Observability Support:

The Data Platform Observability Support role provides essential operational support for observability tools and processes that enable the reliability and performance of data platforms within the Enterprise Data & Analytics (EDAA) function. This role assists in maintaining monitoring dashboards, collecting logs and metrics, and ensuring observability infrastructure functions smoothly. Working under the guidance of engineering and SRE teams, the role plays a critical part in ensuring platform health, incident response, and operational visibility.

Who we are looking for:

Primary Responsibilities:

• Support observability systems for logging, monitoring, and alerting across data platforms.
• Assist in the configuration and maintenance of dashboards, alerts, and metrics for platform health.
• Help collect and organize performance data to support incident triage and troubleshooting.
• Collaborate with platform and SRE teams to ensure observability tooling is up to date and functioning.
• Maintain documentation and operational checklists for observability tasks and recurring activities.
• Participate in root cause analysis and support post-incident review processes.
• Assist in basic scripting or automation tasks related to observability tooling or data collection.
• Ensure adherence to observability standards and data logging policies.
• Provide day-to-day monitoring support and escalate issues as needed.

Skill:

• 4 years of experience in a technical support, DevOps, infrastructure, or systems monitoring role
• Proficient with of ETL Pipeline’s
• Familiarity with observability tools such as Grafana, Prometheus, Datadog, Splunk, or similar
• Understanding of basic monitoring concepts (e.g., metrics, logs, alerts, uptime)
• Exposure to cloud platforms (e.g., GCP) and basic infrastructure operations
• Comfortable using CLI tools and scripting languages (e.g., Python) for automation
• Strong attention to detail, organizational skills, and ability to follow operational procedures
• Bachelor's degree in information systems, Computer Science, or a related field preferred
• Eagerness to learn and grow within a platform reliability and observability environment

Work location:

Work pattern:

Work mode:

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald’s Capability Center India Private Limited (“McDonald’s in India”) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald’s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald’s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws. Nothing in this job posting or description should be construed as an offer or guarantee of employment.