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Subject Matter Experience : HR Helpdesk : Apply Now

5 - 8 years

6 - 12 Lacs

Bengaluru Bangalore Rural

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quality Lead BPO US Process Quality Assurance International BPO Wipro Taskus Cognizant Customer Service Accenture Quality Analyst Voice Process Inbound Call Monitoring Outbound Quality Monitoring Call Audit Telus Blended Teleperformance Concentrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for Leading ITES Company for HR Helpdesk SME Pls go through the JD and Apply. We shall call back the relevant profiles. Role & responsibilities: Overall 5 +Years of Experience in HR Helpdesk with Minimum 1 year of dealing with Leading Team. Should have managed an HR Helpdesk team of around 20-25 FTE. Should possess the ability to manage escalations, manage processes, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have an understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound call-handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 163

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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Subject Matter Experience : HR Helpdesk : Apply Now

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Bengaluru, Bangalore Rural