Student Support

Job Title: Student Support

Location: Udyog Vihar, Gurugram (onsite)

Compensation: 35-40k CTC

iQuanta Overview:

iQuanta is India’s most trusted CAT coaching platform associated with over 7+ Lakh aspirants. We prepare students for all types of MBA exams like CAT, XAT, NMAT, and SNAP. In 7 years, we have sent over 15000 students to Top B-schools. iQuanta is a leading education technology company dedicated to revolutionizing the way students prepare for competitive exams. With a focus on innovation and personalized learning, iQuanta provides cutting-edge solutions to help students excel in their academic pursuits.

We are seeking a Student Support (After-Sales) who will play a key role in ensuring a smooth post-enrollment experience for our students. The candidate will be responsible for onboarding students to our platforms, resolving queries, and coordinating across Product, Academics, Marketing, and Sales teams to deliver an excellent learning experience.

Key Responsibilities:

• Manage after-sales support for enrolled students — ensuring smooth onboarding, access setup, and resolving post-purchase queries.
• Act as the primary point of contact for all student-related concerns and feedback.
• Collaborate with the Product team to troubleshoot technical or login-related issues.
• Work with the Academics team to ensure the timely delivery of classes, study materials, and doubt support.
• Coordinate with Sales and Marketing teams for student communication, renewals, and feedback.
• Track and maintain student data, interactions, and resolutions using CRM or internal tools.
• Proactively identify and resolve recurring issues to improve student satisfaction and retention.
• Contribute to building a student-centric culture by ensuring every learner feels supported and valued.

Qualifications:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in after-sales support, student operations, or client servicing (preferably in EdTech).
• Excellent communication and problem-solving skills.
• Strong coordination ability with cross-functional teams.
• Proficiency in Excel, CRM tools, and online communication platforms.
• Empathy, patience, and a customer-first mindset are a must.