Student Services Specialist

Position:

Department:

Location:

About Us

Imarticus Learning is a new age learning organization offering an end to end solution that helps employees transform their skills to the next level. The array of services includes Field analysis, Content Development, Training Delivery, Coaching, Game Studio and eLearning. Imarticus also has immense expertise in products related to financial services, analytics and AI, business analysis and core technology.

Responsibilities:

1. Pre-class engagement, Batch Launch activities; Know your Learners to improve the learning experience

of the trainees.

2. In class hosting, Q&A facilitation, assignment; project evaluation, demo class management, project

submission coordination.

3. Support participants throughout the course journey.

4. Drive successful course completion by ensuring high participant engagement, structured learning

journeys, and timely academic support.

5. Deliver instructor-led classroom training while systematically tracking learning outcomes, behavioral

change, and post-training performance impact.

6. Own engagement of participants through tech led processes, stay sharp on content, delivery skills and

know what participants are asking for.

7. Monitor and improve NPS and drive obsession towards achieving a high NPS.

8. Generating & maintaining MIS – reporting and reviewing reports to the management.

9. Understanding the queries of candidates and assisting them with proper resolutions.

10. Coordinating with internal stakeholders such as the Training Team / Sales Team.

Preferred Skills

Ms. Excel, good communication, proactive & objection handling.

gurdeep.kaur@imarticus.com