Student Service Officer

Role & responsibilities

About Us

Aakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known for

providing students with a competitive edge through classroom, digital, hybrid and distance learning programs.

We specialize in coaching for major medical and engineering entrance exams such as NEET and JEE (Main &

Advanced), as well as school/board examinations, scholarship tests, and Olympiads.

Our philosophy of Student First” drives everything we do. With highly qualified and passionate faculty, we

focus on understanding each student’s unique learning needs and guiding them to achieve their goals. AESL is

committed to expanding its reach nationwide, delivering high-quality education to students in every corner of

the country, including regions where access to physical classrooms is limited.

We are proud to be certified a Great Place to Work ® for four consecutive years.

Aakash Advantage

As a leader in competitive exam preparation, AESL offers a workplace where passionate individuals can make a

lasting difference. What sets Aakash apart:

• Nationwide Presence and Growth: With more than 400 branches across India, AESL provides

employees ample opportunities to grow within a leading educational brand.

• Student-Centric Culture: Over 10,000 employees collaborate with expert faculty members, united in

their commitment to mentoring and building the success of students.

• Cutting-Edge Technology: Aakash’s fully digitized classrooms and hybrid learning models combine

traditional teaching with advanced digital methods, keeping employees at the forefront of

educational innovation.

• Proven Impact: Aakash’s results speak for themselves, with 9 Lakh+ NEET and JEE qualifiers over the

years, including All India Rank 1 in NEET and JEE (Advanced).

Purpose of the SSAO role:

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding

and offering overall delightful journey to the students.

As an SSAO, you are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/up-

selling/cross-selling the company exclusive range of educational courses to the existing and

prospective students and parents through personal counselling, telephone calls and emails

and other means of communication.

2. Ensure collection of outstanding fee from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of

associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the

Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with

strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software

related to Sales & Services.

3. Fluency in communication of English and Regional language.

Must have Attitude:

1. Customer Orientation

2. Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence for working in a Team.

Qualification:

1. Must have bachelor’s degree.

2. Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience:

1. Previous experience in counselling of educational services.

2. Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions:

• External
• Students, Parents & School’s Representatives.
• Internal
• Branch’s Academic & Non-Academic teams.
• Regional Student Support Centre.
• Regional Sales & Operations Team.

Regards,

Nithya

nithyaprasannakumar@aesl.in

9845914559