Posted:2 weeks ago|
Platform:
Work from Office
Full Time
The Student Service Officer owns the complete students experience journey at our institute.
1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
2. Addressing the concerns of Students & Parents by offering a quick resolution.
3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
4. Ensure collection of outstanding fee from parents within the specified time.
5. Ensure retention of Students and controlling Left-outs.
6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
7. Ensure adherence to internal process and compliances.
1. Ability to handle students and parents in an empathic & patient manner.
2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
3. Fluency in English and Regional Language communication.
1. Customer Orientation.
2. Sense of Ownership and Accountability.
3. Result orientation.
4. Emotional intelligence for working in a Team.
1. Must have bachelors degree.
2. Preferred BTech / MBA /Masters in Education, etc.
1. Previous experience in customer handling across industry.
Aakash Educational Services (AESL)
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