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Strategy Support Sales Team - DSMG - Retail MFB

Strategy Support Sales Team - DSMG - Retail MFB

Tata Capital

2 - 7 years

9 - 12 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

forecasting sql bi tools stakeholder management segmentation settlements csr bi training corporate social responsibility financial literacy arbitration social work sales retail delinquency management partnerships kyc collections pdm skip tracing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as a Strategy Support Sales Team - DSMG - Retail MFB - Strategy in Mumbai. The ideal candidate will have 2-7 years of experience.
Roles and Responsibility

Develop and implement proactive Pre-Delinquency Management (PDM) strategies to identify customers at risk of missing payments.

Utilize AI-based risk models, BI dashboards, and early warning signals to segment high-risk borrowers and implement early interventions.

Implement automated digital engagement tactics via SMS, WhatsApp, IVR calls, emails, and in-app notifications to encourage timely payments.

Collaborate with sales teams and DSMG to improve collection efficiency in X bucket and enhance customer onboarding and risk profiling.

Introduce customer education programs and financial literacy initiatives to promote responsible repayment behavior.

Develop and execute high-delinquency recovery strategies to maximize collections from aged overdue accounts.

Coordinate with legal, arbitration, and settlement teams to resolve X-Bucket cases through legal and out-of-court settlements.

Implement skip tracing, asset repossession, and field collection strategies for untraceable or non-responsive customers.

Strengthen recovery agent networks and external collection agency collaborations for high-risk accounts.

Design performance-linked incentives and collection efficiency targets for X-Bucket recovery teams.

Leverage LMS, CRM, and AI-driven analytics to track repayment behavior and optimize collection strategies.

Implement self-service payment portals, digital repayment links, and fintech partnerships for seamless recoveries.

Explore automated chatbots and AI-driven reminders to enhance early-stage interventions and X-Bucket recoveries.

Work with BI teams to develop risk-based dashboards for tracking PDM and X-Bucket performance.

Ensure strict adherence to RBI/NBFC collection regulations and ethical collection practices.

Handle high-value and sensitive X-Bucket accounts for direct resolution and settlement negotiations.

Collaborate with collections, legal, sales, and risk teams to align strategies and improve overall portfolio performance.

Train and mentor collection officers and recovery agents on best practices in PDM and X-Bucket recoveries.

Job

Expertise in Pre-Delinquency (PDM) management and X-Bucket recovery strategies.

Strong analytical skills in delinquency forecasting, risk segmentation, and collections optimization.

Experience with digital collection tools, AI-based analytics, and fintech repayment solutions.

Proficiency in Excel, SQL, and BI tools for performance tracking and reporting.

Knowledge of RBI/NBFC collection regulations and ethical recovery practices.

Excellent stakeholder management, negotiation, and compliance handling skills.

MBA/PGDM in Finance, Business, or a related field.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Strategy Support Sales Team - DSMG - Retail MFB