Role & responsibilities Securitas is seeking a passionate individual to work with leadership in developing world-class security services for a high-growth client. The role involves driving standardized, strong service delivery while innovating and challenging the status quo to enhance security outcomes. The focus is on strengthening the client's security and maintaining Securitas' position as a market leader in the AMEA region. As member of the Divisional Support Team, the Regional Account Director shall be required to drive the strategic relationship across Asia Pacific, including being responsible for client satisfaction, service delivery, revenue and profitability. You will be responsible for managing and growing the account relationship with the broader client stakeholder group, managing the Securitas delivery team across the region & successfully driving the execution of the account strategy for APAC in line with the defined strategic objectives. This will include, as a minimum, the following key actions: Leading Change Regional ownership of the key account relationship and the management and leadership of the team that has been established to support our key client's corporate security and service delivery strategy. Overall responsibility for the general management of the Customer account across APAC and in doing so meet all contractual responsibilities and commitments. Establishment and maintenance of Account Strategic & Development Plan in conjunction with Local and Central Operations. Leveraging the corporate support of Securitas in terms of solution design, supply chain management, service delivery, and subject matter experts to deliver best in class solutions for the Client Ensure measurement and reporting related to Key Performance Indicators and SLAs supporting continuous improvement and development of all key areas of the Securitas service delivery Manage audit and control routines, development of gap analysis and corrective actions as appropriate Maintain and develop Environmental, Health and Safety processes and procedures as required by the Client and Securitas Management of budget, equipment, and materials on behalf of Customer and Securitas Manage profit and loss of overall account in conjunction with Securitas regional COO and Country Presidents as appropriate Support the Customer with scaling the Securitas solution to meet changes in demand and requirements. Sharing process improvements with peers. Support organisational effectiveness & champion initiatives to support Securitas AMEA values & ethics. Understands the diversity of business environments and think expansively. Develop reporting that informs operational performance and decision making Monitor key metrics to ensure that budgeted deliverables are met. Leading Growth To liaise with the Customer country, divisional and global representatives regarding all matters outside of agreed delegated levels of authority. Ensuring that the Securitas delivery team successfully completes scheduled activities and provide prompt and courteous response to Customer requests. Supporting senior management with the retention and growth of the Key Account relationship. Supporting renewals and major expansions with Customer as required. Ensure that sustainable, client focused, quality services are delivered. Leading People Understand and communicate the organisations' purpose, culture and values. Understand key internal and external stakeholders, and the changing business environment and key account drivers. Drive a continuous improvement culture in the organisation that monitors, manages, and aligns to key performance outcomes. Execute an operational delivery framework where systems, people, policies and processes are accessible and enable users to deliver on performance outcomes. Management of staff and suppliers. Manage plans to train, develop and retain the necessary skills within the Account to meet the Contractual obligations in the account and Securitas standards. Providing timely and effective communications with all employee levels within the project, the client's organization, and Securitas. Accountabilities and Performance Measures Identified short, medium and long-term goals are on-track or met. Execution of account program Provide timely, accurate information and produce reports as required. Achievement of operational performance targets such as client satisfaction, indirect cost, labour efficiency, management turnover, diversity and inclusion Preferred candidate profile Defining Success Success in this role will result in: Supporting the account service transformation program Clear and robust account management, project planning, integration and execution Successful rollout and execution of our account management program Achievement of operational performance targets such as indirect cost, labour efficiency, turnover, diversity and inclusion Experience and Traits Given the complexity, scale and growth rates of Securitas AMEA we operate with a uniquely positioned and successful leadership culture. The ideal Regional Account Director will possess the following experience and traits: Specific experience and traits (include practical experience in): Driving enterprise change management across geographies and the range of Operational Disciplines (preferably with an APAC focus) Managing account management program with a client centric, people focused and data driven mindset P&L ownership preferred. Dominant traits include: Self-confident yet empathetic approach Analytical mindset High level of persistency Key Specifications Formal qualifications in Security Management, Business or equivalent qualifications. 5-10 years of Security Key Account Management work. Knowledge and experience of working within the ASIA/EMEA/AMER geography. Proficiency in local languages / dialects. Fluency in English (written & verbal). Excellent Customer Service and Commercial Skills. Passionate about creativity and enjoys developing news ways to present ideas Demonstrated ability to lead account management teams in multi-cultural and multi-country environment. Strong team leadership skills.
