Store Supervisor

ROLE AND ELIGIBILITY CRITERIA

Role/Position:

Reporting to:

Location:

KEY RESPONSIBILITIES:

• Responsible for the day to day running of store operations – Responsible for Opening and Closing of store (Adherence to Opening and Closing SOP)

• Responsible for Maintaining Store standards – Hygiene, VM displays (adjusting displays that lack order), follow up with support functions to close store concerns

• Adhering and driving company policies, Store SOP, and employment standards

• Be a role model in cashiering and assist in POS training and provide support to new & existing team members.

• Ensuring achievement of sales targets which have been set for the store and categories.

• Ensure minimization of shrinkage levels in the store, training the teams on how to handle merchandise and protect stock.

• Managing & resolving customer complaints and queries

• Responsible for conducting audit/s for achieving standards in customer service, Till service and housekeeping standards etc.

• Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team.

• Working on adequate learning and development of the team through on job training, VM training, product training etc.

• Managing Inward & Outward of stocks and inventory management

• Work as part of a team of Sales Advisors always demonstrating that the customer comes first.

• Engage the staffs with regular briefing and give feedbacks to Store manager for concluding rewards and recognition.

SKILLS REQUIRED:

• Commercial Acumen

• Customer Focus

• Managing Teams

• Effective communication

• Role modelling

• Planning & Organising