The Purchase Executive is responsible for sourcing high-quality materials, negotiating with vendors, and ensuring timely procurement to meet the company’s operational and production needs. This role requires strong negotiation skills, market awareness, and the ability to maintain excellent supplier relationships. ⚙️ Key ResponsibilitiesIdentify, evaluate, and select reliable vendors and suppliers. Obtain quotations, compare pricing, and negotiate terms to ensure cost-effective purchasing. Prepare and process purchase orders (POs) and requisitions in line with company policies. Maintain accurate records of purchases, pricing, and delivery details. Coordinate with the accounts department for payment processing and invoice clearance. Monitor inventory levels and ensure timely replenishment of materials. Track and follow up on orders to ensure on-time delivery. Develop and maintain relationships with key suppliers to ensure long-term partnerships. Evaluate supplier performance based on quality, delivery, and service. Stay updated on market trends, new products, and alternative supply sources. Support audits and compliance requirements related to procurement.
We are seeking a proactive and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our customers. The ideal candidate will be responsible for managing daily support operations, coaching and developing a high-performing team, and driving continuous improvement in customer satisfaction and operational efficiency. Key Responsibilities: Lead, coach, and motivate the customer support team to deliver outstanding service across all channels (email, chat, phone, etc.). Monitor and manage support metrics Develop and implement support policies, processes, and best practices. Handle complex or escalated customer issues and resolve them in a timely, professional manner. Collaborate with product, sales, and marketing teams to relay customer feedback and support company initiatives. Conduct regular performance reviews and provide coaching and development plans. Prepare and present reports to senior leadership on support performance and customer insights. Ensure the team meets SLAs and adheres to quality standards.