Store Manager

Role & responsibilities

Store Operations Management**
- Manage daily store operations including opening/closing procedures, cash handling, and security protocols- Oversee inventory management, including procurement, stock control, and merchandise display- Maintain store cleanliness, organization, and visual merchandising standards- Implement and monitor sales processes, pricing strategies, and promotional campaigns- Ensure compliance with institute policies and retail industry regulations

**Customer Service Excellence**
- Provide exceptional service to students, faculty, alumni, visitors, and corporate guests- Handle customer inquiries, complaints, and special requests professionally- Develop relationships with key stakeholders including student committees and alumni relations- Coordinate with institute events team for special occasions and promotional opportunities

**Team Leadership**
- Recruit, train, and supervise store staff and part-time student workers- Create work schedules and manage staff performance evaluations- Foster a positive work environment aligned with Institute's values- Conduct regular team meetings and provide ongoing coaching

**Financial Management**
- Manage daily cash reconciliation and banking procedures- Monitor sales performance against targets and prepare regular reports- Control operational expenses and optimize profit margins- Maintain accurate financial records and coordinate with finance department

**Merchandise and Brand Management**
- Assist in curating product selection that reflects IIM Ahmedabad's brand and quality standards- Work with suppliers and vendors to source new merchandise- Manage seasonal collections and limited edition items- Ensure all merchandise maintains appropriate quality and brand consistency

Preferred candidate profile

- Minimum 3-5 years of retail management experience
- Previous experience in premium retail or institutional environments preferred- Experience managing teams of 3-8 people

Education

Skills and Competencies