Store Manager

Job Summary:

The Store Manager will be responsible for leading, managing, and overseeing all aspects of the hypermarket’s operations to ensure smooth functioning, customer satisfaction, sales growth, and profitability. This role involves managing staff, monitoring inventory, controlling costs, and ensuring compliance with company standards and policies.

Key Responsibilities:

• Oversee daily store operations ensuring efficiency and profitability.
• Drive sales and achieve monthly/annual business targets.
• Ensure excellent customer service standards are maintained.
• Manage and supervise all store staff including department in-charges, sales associates, and support teams.
• Monitor inventory, stock levels, ordering, and prevent stock-outs or overstocking.
• Ensure store layout, merchandising, and promotional displays meet company standards.
• Implement cost control measures to optimize operational expenses.
• Handle escalated customer complaints and resolve issues effectively.
• Conduct regular staff meetings, training, and performance reviews.
• Prepare and submit sales reports, budgets, and forecasts to senior management.
• Ensure compliance with health, safety, and legal regulations.
• Foster a positive work culture, team spirit, and employee engagement.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 4-5 years of retail management experience, preferably in supermarkets/hypermarkets.
• Proven track record of achieving sales and profit targets.
• Strong leadership, decision-making, and people management skills.
• Excellent communication and customer service orientation.
• Knowledge of retail operations, merchandising, and supply chain processes.
• Proficiency in MS Office and retail POS systems.

Key Skills:

• Leadership & Team Building
• Sales & Business Development
• Inventory & Stock Management
• Customer Service Excellence
• Problem-Solving & Decision Making
• Financial & Budget Management
• Strong Communication & Negotiation

Job Types: Full-time, Permanent

Language:

• Hindi (Preferred)

Work Location: In person