Store Manager

Job Description

The Store Manager is responsible for overseeing the daily operations of a retail store, ensuring excellent customer service, managing staff, maintaining inventory levels, and achieving sales targets. This role requires strong leadership skills, business acumen, and a customer-centric mindset. Keys and Responsibilities: Supervise day-to-day store activities to ensure smooth operations. Monitor store cleanliness, visual merchandising, and compliance with company policies. Ensure security, health, and safety procedures are followed. Team Leadership: Recruit, train, schedule, and manage store staff. Provide coaching, feedback, and performance evaluations. Foster a positive team environment focused on collaboration and results. Customer Service: Ensure exceptional service and satisfaction for all customers. Handle customer complaints, returns, and inquiries professionally. Train staff to meet customer service standards. Sales & Profitability: Set and meet sales targets, KPIs, and profitability goals. Analyze sales data and trends to improve performance. Develop and implement promotional strategies to increase revenue. Inventory & Stock Management: Oversee stock levels, ordering, and inventory accuracy. Prevent loss through effective inventory control and security measures. Coordinate with suppliers and logistics to ensure timely stock delivery. Reporting & Administration: Prepare sales reports and communicate performance to upper management. Manage budgets, cash handling, and banking procedures. Ensure compliance with legal and company policies. Work Environment: Full-time, on-site role. May require evening, weekend, and holiday shifts.