Store Manager

Position Overview:

The Jewellery Store Manager is responsible for overseeing all aspects of store operations, ensuring smooth daily functioning, exceptional customer service, and the maintenance of brand standards. The role requires strong leadership, product knowledge in fine jewellery, and operational excellence to create a trusted and luxurious shopping experience.

Key Responsibilities:

1. Store Operations Management

• Oversee daily store operations, including opening, closing, and ensuring proper security protocols.
• Maintain a clean, organized, and visually appealing store environment aligned with brand aesthetics.
• Ensure compliance with company policies, legal regulations, and safety standards.
• Supervise stock control, inventory management, tagging, and product display.
• Monitor and coordinate jewellery repairs, resizing, and custom orders.

2. Customer Service

• Lead by example in providing exceptional customer service and building long-term client relationships.
• Handle high-value client interactions, inquiries, and after-sales service professionally.
• Train team members in upselling, cross-selling, and clienteling techniques.
• Resolve customer complaints promptly and effectively.

3. Inventory & Merchandising

• Manage inventory levels and conduct regular stock audits.
• Ensure proper documentation for goods received, transfers, and returns.
• Work with vendors and suppliers for procurement and product replenishment.
• Maintain accurate records of precious metals, gemstones, and finished jewellery.
• Implement visual merchandising strategies to highlight new collections and promotions.

4. Team Leadership & Training

• Recruit, train, and mentor store staff on product knowledge, sales skills, and service excellence.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and motivated team culture.
• Schedule staff shifts and ensure optimal manpower during peak hours.

5. Product & Market Knowledge

• Maintain up-to-date knowledge of jewellery trends, materials (gold, diamonds, gemstones, silver, platinum, etc.), and hallmarking standards.
• Educate team members on new collections, certifications, and pricing structures.
• Analyze market trends and customer preferences to guide product assortment.

Qualifications & Skills:

• 10+2 (preferred) or equivalent experience
• Minimum 2 years of experience in jewellery retail or luxury retail management.
• Knowledge of, precious metals, and jewellery craftsmanship.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in POS systems, inventory software, and MS Office.
• Integrity, discretion, and attention to detail when handling high-value transactions.

Key Attributes:

Professional appearance and demeanor.

High ethical standards and trustworthiness.

Ability to multitask effectively.

Passion for fine jewellery and customer engagement.

Compensation:

Competitive salary as per market standards + performance-based incentives.

Employee discounts on jewellery purchases.

Training and career growth opportunities.