Store Manager

Role & responsibilities

Responsible for managing the P&L and driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Completes store operational requirements by ensuring optimum utilization of resources and manpower.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

Planning and managing the store visual & merchandise displays, implementation of the sales development & promotional activities as per the plan. Planning and forecasting Inventory requirements for the store and adherence to replenishment schedule.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and cultivate a long term customer relationship.

Maintains staff performance by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Ensure the staff has complete product knowledge and technically updated on POS. 

Analysing and interpreting market, industry and competitor trends to facilitate Marketing and sales planning.

Monitor all point of sales activities in the store including sales transactions, tracking payments, maintaining inventory updates(stock taking), handling returns and refunds, gathering consumer data for feedback.

Maintain store hygiene and adherence to policies and SOPs.

Networking, Developing and expanding database of Architects, Interior Decorators and Builders.

Keep key customers and influencers informed of all new collections.

Generate sales through AIDs/HNI Customers. l Manage end to end project execution.