Storage & Server Engineer

Storage, Backup & Server Support Engineer (L2)

Position:

Qualification:

Experience:

Role Overview

The Storage & Backup Support Engineer will manage the administration, monitoring, troubleshooting, and optimization of enterprise storage, backup, and server infrastructure within a large-scale VDI environment. The engineer will function as the primary specialist for storage and backup operations while providing secondary support for server infrastructure. Expertise in storage provisioning, data management, backup technologies, hardware lifecycle management, and vendor coordination is essential.

Key Responsibilities

1. Storage Administration (Primary Role)

Health Monitoring & Capacity Management

• Perform PowerMax/Storage system health checks and monitor component statuses.
• Monitor storage resource pools (SRP) and apply data reduction policies (compression, deduplication).
• Analyze storage logs to identify bottlenecks, performance issues, or configuration errors.

Provisioning & Configuration

• Create and configure Storage Groups, Port Groups, Host Groups, and Masking Views.
• Provision new LUNs on PMAX SAN and map them to host groups.
• Create and expand NAS file systems and tree quotas.
• Create shares for Windows/Linux clients and enable departmental drives.

Optimization & Lifecycle Management

• Perform storage performance tuning and optimization activities.
• Manage the snapshot lifecycle (creation, monitoring, and deletion).
• Expand storage volumes and increase user data allocation as required.

Issue Resolution & Vendor Coordination

• Log hardware incidents with OEMs (e.g., Dell) and coordinate until closure.
• Monitor and resolve critical alerts following firmware updates.

Hardware Monitoring & Diagnostics

• Monitor hardware health for management servers, blade servers, and chassis.
• Collect and analyze hardware logs; perform corrective actions based on analysis.
• Raise and follow up with vendor tickets for hardware failures.

Firmware & Patch Management

• Perform firmware and security patch updates on:
• Management servers
• Blade servers
• Chassis
• IDRAC
• VxRail
• Prepare SOPs and plan-of-action documents; execute scheduled maintenance tasks.

Monitoring & Troubleshooting

• Monitor backup jobs, analyze errors, and perform issue resolution.
• Manage backup server hardware logs and coordinate vendor support for failures.
• Monitor tape availability, create/label tapes, and manage tape recycling.

Configuration & Operations

• Manage backup user privileges and backup job storage allocations.
• Create save sets, configure shared drives, and schedule Networker backups.
• Execute data restoration tasks following approval workflows.
• Perform network updates, product version upgrades, security patching, and ACL/FW management.

Data Domain Administration

• Monitor Data Domain health, deduplication efficiency, and capacity.
• Troubleshoot hardware failures, collect logs, and coordinate vendor resolution.
• Execute security patching, firmware updates, and VAPT compliance tasks.

3. Server Administration (Secondary Role)

Hardware Monitoring & Diagnostics

• Monitor hardware health for management servers, blade servers, and chassis.
• Collect and analyze hardware logs; perform corrective actions based on analysis.
• Raise and follow up with vendor tickets for hardware failures.

Firmware & Patch Management

• Perform firmware and security patch updates on:
• Management servers
• Blade servers
• Chassis
• IDRAC
• VxRail
• Prepare SOPs and plan-of-action documents; execute scheduled maintenance tasks.

Skills & Certifications (Preferred)

• Strong hands-on experience with PowerMax, Data Domain, Networker, NAS/SAN.
• Experience with VMware vCenter, ESXi, vSAN (added advantage).
• Certifications such as Dell EMC, VMware, etc., preferred.
• Demonstrated analytical, troubleshooting, and vendor management capabilities.

Interested person can drop their updated cv at Julee@raspl.com