This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Staff, Technical Account Manager
in
India
.We are seeking a highly skilled technical professional to serve as the primary technical liaison for a portfolio of strategic enterprise customers. In this role, you will manage complex technical issues, provide proactive guidance, and ensure customers maximize the value of their solutions. You will collaborate closely with internal product teams, developers, and customer stakeholders to troubleshoot, resolve, and prevent critical issues. This position requires strong analytical skills, technical expertise in cloud and network systems, and the ability to communicate effectively across diverse teams. You will operate in a dynamic, fast-paced environment that values problem-solving, customer satisfaction, and continuous improvement. Multilingual proficiency, including fluency in Italian and English, will support your interaction with global customers.
Accountabilities
- Act as the consistent technical point of contact for a designated portfolio of enterprise customers.
- Resolve complex technical issues and provide expert guidance on cloud, API, and network solutions.
- Coordinate escalated customer issues and maintain communication to ensure SLA compliance.
- Collaborate with product and engineering teams to improve customer satisfaction and support processes.
- Document customer-specific implementations and use insights to enhance internal knowledge bases.
- Prepare and participate in quarterly business reviews and other customer engagement activities.
- Mentor and guide junior team members to strengthen overall team performance.
Requirements
- 8+ years of experience in technical support engineering, customer success engineering, or related roles.
- Fluent in Italian and English, with strong communication and interpersonal skills.
- Solid knowledge of RESTful APIs, cloud solutions, and network protocols (TCP/UDP, SSL/TLS).
- Experience troubleshooting technical issues with enterprise customers, including code-level problem solving.
- Understanding of web technologies, telecommunications, and SaaS/cloud infrastructure.
- Familiarity with network connectivity troubleshooting and working with customer developers.
- Ability to prioritize under pressure, manage high workloads, and remain calm in critical situations.
- Experience with enterprise customer engagement and account management is preferred.
- Desired: WebRTC experience; proficiency in JavaScript or server-side code ( Node.js , C#, Java) and React is a plus.
Benefits
- Competitive salary and performance-based incentives.
- Flexible remote work opportunities within India (Karnataka, Maharashtra, Telangana, Tamil Nadu & Delhi).
- Comprehensive health insurance and wellness programs.
- Paid time off, parental leave, and other employee benefits.
- Professional development support and learning opportunities.
- Opportunities to travel for customer meetings and team events.
- Inclusive and collaborative work culture that values diversity and innovation.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
