Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
BMC Software
>
Staff Specialist Technical Support Analyst -Helix

Staff Specialist Technical Support Analyst -Helix

BMC Software

3 - 6 years

6 - 11 Lacs

Pune

Posted:1 month ago| Platform:

Apply

Skills Required

rest problem management root cause analysis incident management itil standard operating procedures user support networking patching providing training technical support end user itsm desktop support troubleshooting technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Analyst Helix ITSM:
Roles and Responsibilities:Provide technical support and troubleshooting assistance for BMC Helix ITSM applications and related modules.Handle incident management, problem management, and change request tickets as per ITIL standards.Configure, administer, and maintain the Helix ITSM platform, including Smart IT, Digital Workplace, and ITSM modules (e.g., Incident, Change, Problem, Knowledge).Work closely with internal teams and end users to resolve application-related issues promptly.Perform root cause analysis of recurring incidents and recommend long-term solutions.Participate in application upgrades, patching, and environment migrations.Assist in integrating Helix ITSM with external tools and platforms using REST APIs or other connectors.Create and maintain detailed technical documentation, user guides, and standard operating procedures (SOPs).Monitor application performance and conduct routine health checks to ensure system stability.Collaborate with BMC support for complex issue resolution and product-specific bugs or limitations.Ensure compliance with organizational security and data governance standards.Provide training or onboarding support to new users and team members.

More Jobs at BMC Software

Python Developer

Pune, Chennai, Bengaluru

6 - 10 yrs

INR 10 - 20 Lacs

IX Designer II

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Principal Data Scientist

Pune, Maharashtra

8 - 8 yrs

Salary: Not disclosed

Devops Engineer With Shell Scripting

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

UX Designer

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BMC Software

IT Services and IT Consulting

Houston Texas

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Staff Specialist Technical Support Analyst -Helix