Staff Platform Systems Admin - India (Helix GPT, Agentic - AI, ITSM)

BMC Software

5 - 8 years

20 - 25 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

ai application developer configuring reading i disaster recovery recovery sql application development diagramming itsm data modeling grafana debugging reporting tools support management azure customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT.

To ensure youre set up for success, you will bring the following skillset & experience:

Manage BMC Helix ITSM applications and troubleshoot operational issues.
Helix ITSM log analyzing and debugging skills (API, Workflows and SQL).
Development skill with Progressive Web Application Development.
Reporting tools like Grafana (Helix Dashboards).
Developing application in innovation platform.
Developing and Configuring ChatGPT, using Azure OpenAI and Google Vertex.
Knowledge in Prompt Engineering to fine tune ChatGPT.
Manage integrations between other BMC applications like BHOM.
Data modeling and Data flow diagramming and analysis.

Qualifications:

Bachelors degree with minimum 5 to 8 years' work experience in BMC Remedy Application.
Certification in Remedy will be an added advantage.
Excellent verbal and written communication skills and the ability to interact professionally with diverse groups.

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