IT Associate

Skan

10 - 15 years

5 - 8 Lacs

hubli mangaluru mysuru bengaluru belgaum

Posted:-1 days ago| Platform:

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Skills Required

customer service orientation software antivirus information technology operating systems analysis mac it management system administration desktop system firewall compliance microsoft windows writing troubleshooting communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide day-to-day technical support for
Windows
and
macOS
devices, including installation, configuration, patching, and troubleshooting.
Manage user access, profiles, and group policies through
Active Directory
and
Microsoft Entra ID (Azure AD)
.
Support Office 365, Teams, VPN, and other productivity applications.
Troubleshoot hardware issues (laptops, peripherals, and network devices).

Firewall and Network Monitoring

Monitor and manage
firewall alerts, logs, and traffic reports
(FortiGate, Sophos, Palo Alto).
Coordinate with the network/security team to ensure continuous connectivity, VPN uptime, and threat protection.
Respond to firewall incidents, identify anomalies, and assist in policy updates.
Maintain documentation of network configurations and security settings.

System Administration & IT Portals

Monitor and maintain
IT management portals
such as:
Endpoint management
(Intune, Jamf, or similar MDM)
Antivirus / EDR dashboards
(Sophos, etc.)
Backup, asset tracking, and helpdesk systems
Manage user onboarding/offboarding processes (device setup, account provisioning, and access revocation).
Assist in patch management and compliance tracking for all endpoints.

Monitoring & Incident Response

Proactively monitor system health and alerts through centralized monitoring tools.
Respond to IT incidents, escalate critical issues, and support root cause analysis.
Maintain a log of service requests, resolutions, and incidents using ticketing tools (e.g., ServiceDesk).

Qualification:

Bachelor s degree in Computer Science, Information Technology, or related field preferred.
Minimum of 10+ years of experience in a technical support role, with a focus on supporting both Windows and Mac operating systems.
Strong knowledge of Windows desktop and as well as macOS platforms.
Proficiency in troubleshooting common hardware and software issues on both Windows and Mac systems.
Familiarity with remote support tools such as TeamViewer, Remote Desktop, or Bomgar.
Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical end-users.
Strong customer service orientation with a focus on delivering high-quality support and resolving issues in a timely manner.
Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.

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