This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Inbound Product Manager - ITSM in India.
As a Staff Inbound Product Manager for ITSM, you will lead the development of enterprise-grade service management solutions that enable seamless digital operations. You will partner closely with cross-functional teams to define product strategy, prioritize initiatives, and translate customer needs into actionable roadmaps. This role emphasizes AI-driven workflows, automation, and proactive operational capabilities to improve incident response, problem management, and overall service delivery. You will guide multiple teams through product development, driving high-quality, scalable solutions while maintaining strong customer focus. The position offers the opportunity to work in a dynamic, fast-growing environment where your contributions directly impact enterprise operational excellence and customer satisfaction.
Accountabilities
- Define and drive the product strategy and roadmap for ITSM solutions, ensuring alignment with business objectives and customer needs
- Lead cross-functional teams to deliver high-quality products, managing development from ideation through release
- Integrate usability studies, research, and market analysis into product requirements to enhance user experience and adoption
- Translate complex business and technical problems into clear, actionable requirements for engineering and design teams
- Influence stakeholders across the organization to achieve alignment and consensus on product priorities
- Monitor and analyze product metrics to evaluate performance, inform decisions, and optimize workflow automation
- Serve as a mentor and coach to junior product managers, fostering team development and knowledge sharing
Requirements
- 8+ years of software product management experience, preferably in enterprise ITSM or related domains
- Strong understanding of ITSM fundamentals, including major incident management, problem management, on-call processes, and ServiceDesk/fulfiller personas
- Technical fluency with enterprise platforms, workflows, and automation tools
- Experience leveraging AI or AI-powered tools to enhance workflows, decision-making, or problem-solving
- Proven ability to define product requirements, prioritize features, and develop product roadmaps
- Strong analytical, communication, and stakeholder management skills
- Experience working with enterprise customers and distributed teams, including offshore collaboration
- Metrics-driven mindset with the ability to define and track success metrics effectively
Benefits
- Competitive salary with performance-based incentives
- Flexible or hybrid work environment to support work-life balance
- Comprehensive health, life, and accidental insurance coverage
- Paid parental leave, holidays, and wellness allowances
- Career development and learning opportunities to enhance product management and leadership skills
- Inclusive and collaborative culture promoting innovation, diversity, and professional growth
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are then made by their internal hiring team.Thank you for your interest!
