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Litmus7
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SRE Level 2 Engineer

SRE Level 2 Engineer

Litmus7

4 - 8 years

0 Lacs

kochi kerala

Posted:2 days ago| Platform: Shine logo

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Skills Required

monitoring logging dashboarding report generation appdynamics splunk dynatrace itil framework alerts incident change management cab sop jira servicenow bmc remedy production application support ecommerce background blue yonder oms alerting datadog cloudwatch elk prome newrelic production deployments risk mitigation plan p1 calls postman runbooks itsm platforms dev team cross functional teams wsr msr

Work Mode

On-site

Job Type

Full Time

Job Description

In this role at Litmus7, you will be responsible for providing Production Application Support to customers across different time zones. Your key responsibilities will include: - Must have solid level 2 support experience in eCommerce platforms. - Knowledge of Blue Yonder OMS or any other OMS platform is mandatory. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools such as AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prome, and NewRelic. - Familiarity with NewRelic and PagerDuty is beneficial for this role. - Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deployments, Risk, and mitigation plan. - Ability to lead P1 calls, communicate effectively with customers, and actively engage in RCA efforts. - Experience working with postman. - Knowledge of building and executing SOP, runbooks, and handling ITSM platforms such as JIRA, ServiceNow, and BMC Remedy. - Collaboration with Dev teams and cross-functional teams across different time zones. - Capable of generating WSR/MSR by extracting tickets from ITSM platforms. Please note that this position may require you to work 24x7 due to the nature of customer support in different time zones.,

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SRE Level 2 Engineer