29 Itsm Platforms Jobs

Job Summary The Problem Manager is responsible for managing the lifecycle of all problems within the IT environment, ensuring timely identification, root cause analysis, and resolution to prevent recurrence of incidents. This role plays a critical part in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities Own and manage the end-to-end problem management process, from detection through RCA to closure, ensuring compliance with service level agreements and regulatory standards. Lead RCA efforts using tools like HP ESM, ensuring historical data is leveraged for faster diagnosis and resolution. Collaborate with Incident Managers, Change M...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your role Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices. Collaborate with subject matter experts to capture and document knowledge. Review, validate, and update knowledge base content regularly to ensure accuracy and relevance. Ma...

As an experienced and forward-thinking Enterprise Architect with a strong background in enterprise architecture, digital transformation, and integrations, your role will involve leading the technology vision of the organization. Your preference for candidates with prior experience in manufacturing industries is crucial for aligning IT strategies with business goals across the value chain. It is expected that you have a robust technical foundation, familiarity with modern platforms, and the ability to drive innovation and scalability. Key Responsibilities: - Develop and maintain an enterprise architecture strategy aligned with the organization's business objectives. - Create technology roadma...

A Day in Your Life at MKS: The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement. You Will Make an Impact By: Incident Leadership Own and manage major incidents from detection to resolution. Initiate and lead technical bridge calls with cross-functional teams. Ensure timely engagement of SMEs and escalation to senior leadership. ITSM Process Management Ensure compliance with Incident, Problem, and Change Management processes. Drive root cause analysi...

Job Purpose The Development Program Manager will lead the design, development, and implementation of an integrated cloud framework and Managed service automation platform that spans the full quote-to-cash lifecycle. This role bridges business, engineering, and operations to ensure seamless integration of provisioning, billing, monitoring, and lifecycle management tools across the cloud and Managed Service ecosystem. Role Description Key Responsibilities Program Leadership & Delivery oDrive the end-to-end delivery of the Cloud Framework and Tools Integration program, ensuring alignment with business goals, timelines, and budget. oManage the full quote-to-cash automation cycle, integrating sal...

We are seeking a dynamic and accomplished Senior Project Manager - Cloud Infrastructure to join our Enterprise IT & Security team. This pivotal role focuses on the intersection of strategy, execution, and technology delivery for enterprise-scale initiatives. Duties and Responsibilities Lead the delivery of complex, cross-functional enterprise IT projects from initiation to closure, ensuring business alignment , on-time execution , and quality outcomes . Define clear project goals, scope, and KPIs in partnership with business and technical stakeholders. Develop and maintain detailed project plans, resource allocations, risk registers, and milestone schedules . Coordinate cross-functional inte...

Manager - Operations Support About the Role We are seeking a proactive and technically skilled IT Service Desk Supervisor (Level 1.5 Support) to lead and manage a team of Level 1.5 support engineers. This role is responsible for ensuring the efficient resolution of escalated technical issues, maintaining service quality. The ideal candidate will have strong leadership skills, a deep understanding of ITSM principles, and hands-on experience in troubleshooting complex hardware/software and network issues. Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS Manager IS Global Infra Operations Lead ABB Robotics Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high-performing IT services across cloud, network, and core infrastructure. This is a business-critical role wit...

Role Overview We are looking for an experienced Project Manager who will own end-to-end implementation and delivery of our SaaS solutions across mid-market and enterprise clients. With a strong background in IT project management, service delivery, and client engagement , you will be responsible for delivering value, maintaining SLA commitments, and driving smooth onboarding experiences. Key Responsibilities 1 .Lead project implementations from initiation to go-live for Xoxoday's suite of SaaS products. Collaborate with internal teams (product, engineering, customer success) to translate client needs into deliverables. Drive project scoping, planning, resource alignment, and milestone tracki...

As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include: - Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms. - Mandatory knowledge of Blue Yonder OMS or any other OMS platform. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Promethous, and NewRelic. Prior experience with NewRelic and PagerDuty will be advan...

8+ years of work experience in SRE & Retail Domain. Should have experience in DataDog Monitoring Tool. Good experience in E- com domain experience, especially SFCC (Sales Force Commerce Cloud) . Know how to leverage DataDog product capability across customer tech platform. Should be able to lead customer discussions on observability standpoint, SRE road maps, bring close collaboration with various verticals within the customer departments. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have excellent knowledge in ensuring reliability and scalability of applications. Should have excellent automation skills to automate repetitive tasks, reduce false...

As a Technical Analyst, you play a crucial role in bridging the gap between client success and product intelligence. Your responsibilities go beyond mere support as you investigate, analyze, and engineer solutions that directly impact customer outcomes and product quality. Your role requires a programmer's mindset, a support engineer's composure, and a hacker's inquisitiveness. - **Technical Investigation & Support:** - Troubleshoot complex technical issues related to telephony (SIP, ACD, IVR), CRM integrations (ServiceNow, Salesforce), and voice AI services. - Analyze distributed logs and event traces to identify patterns, failure points, and performance bottlenecks. - **Problem Solving & R...

In this role at Litmus7, you will be responsible for providing Production Application Support to customers across different time zones. Your key responsibilities will include: - Must have solid level 2 support experience in eCommerce platforms. - Knowledge of Blue Yonder OMS or any other OMS platform is mandatory. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools such as AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prome, and NewRelic. - Familiarity with NewRelic and PagerDuty is beneficial for this role. - Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deploymen...

As an L3 Senior Service Desk Analyst at [Company], you will play a crucial role in providing multi-tiered IT support to end users. Your responsibilities will include enabling self-help tools, resolving basic software and hardware issues, and performing advanced diagnostics for escalated incidents and service requests. Here is a breakdown of what will be expected from you in this role: Key Responsibilities: - Enable and guide end users in using self-help tools for basic software and hardware issues. - Support incident and service request reporting. - Assist with password reset tools and account recovery processes. - Respond to how-to queries and fulfill routine service requests (e.g., passwor...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

As an Oracle EBS Finance Techno-Functional professional at WillWare Technologies, your role will involve providing support for various Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. Your responsibilities will include: - Troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. - Performing root cause analysis (RCA) for recurring and critical incidents. - Creating and maintaining functional and technical documentation, SOPs, and support guides. - Participating in CAB (Change Advisory Board) meetings and following change control processes. - Collaborating with business and IT teams to ensure accurate issue track...

As a Problem Manager, you will be responsible for managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent recurrence of incidents. Your role is crucial in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities: - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis (RCA) efforts using tools like HP ESM to leverage historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Su...

You will be responsible for managing incidents for Plumes production systems globally, ensuring the efficiency and effectiveness of the Incident process within the Organization. Your key tasks will include the classification and prioritization of all incidents based on their impact on contract SLAs, engaging resources to resolve major incidents to avoid customer/business impact, and identifying opportunities for improvement in the existing incident management process. In this role, you will provide immediate responses and coordination to minimize the duration of service interruptions. You will be making decisions regarding real-time incident resolution activities and selecting client situati...

As an experienced and forward-thinking Enterprise Architect, you will play a crucial role in leading our technology vision by aligning IT strategies with business goals across the value chain. Your strong background in enterprise architecture, digital transformation, and integrations will be key in driving innovation and scalability within our organization. You will be responsible for developing and maintaining an enterprise architecture strategy that is in line with the organization's business objectives. Your expertise will be instrumental in creating technology roadmaps and architecture blueprints to support digital transformation initiatives. Additionally, you will establish architecture...

The Program Director role at Birlasoft Office in Noida, India requires a candidate with strong leadership and stakeholder management skills. You should have a deep understanding of delivery methodologies such as Agile, Waterfall, and DevOps. Your excellent communication and negotiation abilities will be essential in this role. Additionally, you should possess financial acumen to manage budgets, forecasts, and profitability. As a Program Director, you must have the ability to manage ambiguity and drive change in a dynamic environment. Familiarity with tools like ServiceNow, Jira, or other ITSM platforms will be beneficial for this position. If you are looking for a challenging role where you ...

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, upda...

job mode : Full time Job type: Hybrid Experience : 5 years Location : Bangalore Required Skills & Experience: 5+ years of experience in end-user computing or IT operations with at least 2+ years in Nexthink administration. Strong hands-on expertise with: o Nexthink dashboards, investigations, campaigns, remote actions o Scripting (PowerShell, Python, or similar) o Endpoint platforms (Windows 10/11, macOS) Familiarity with enterprise tools like: o Microsoft Intune, SCCM, Jamf, or other MDM platforms o ITSM platforms like ServiceNow Experience in analyzing digital experience KPIs and converting insights into actionable tasks. ? Understanding of endpoint performance tuning, process monitoring, ...

As a skilled automation engineer, your primary responsibility will be to design, develop, and implement automation workflows utilizing TrueSight Orchestration & Intelligent Integration capabilities. You will be tasked with integrating TrueSight Orchestration with various IT systems, applications, and tools, including monitoring tools, ITSM platforms, and cloud services. Your role will also involve developing and maintaining runbooks, scripts, and other automation artifacts to streamline processes. In addition, you will be responsible for installing, configuring, and maintaining the TrueSight Orchestration and Intelligent Automation platform. This includes managing user access, permissions, a...

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advan...

Job responsibilities: Lead, mentor, and manage a team of Cloud Support Engineers to ensure timely and effective resolution of customer issues. Act as the primary escalation point for complex or critical technical issues. Monitor team performance and provide regular feedback, coaching, and performance evaluations. Develop and implement support processes, best practices, and documentation to improve team efficiency. Collaborate with other departments (e.g., Development, Operations, Sales) to address cross-functional issues and improve service delivery. Ensure adherence to SLAs and KPIs related to customer support and issue resolution. Identify skill gaps and organize training programs to enhan...