9 Itsm Platforms Jobs

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, update log notes, and ensure timely closure while also engaging with external service providers when necessary. Effective coordination and communication are key aspects of your role, requiring you to work closely with internal teams for issue resolution, organize conference bridges, and follow up on action items identified during incident calls. Furthermore, you will be responsible for raising change tickets, executing service requests, and coordinating with ISPs/OEMs for Field Engineer visits and logistics arrangements. Qualifications for this position include a technical graduate or a 3-year diploma in Electronics & Telecommunication / Computer Engineering, or any graduate with 1-3 years of relevant experience in IT support coordination within the ITES/BPO industry. Preferred certifications include ITIL v3 or v4 Foundation, with a basic understanding of ITIL framework and service management processes. Your technical skills should encompass a strong knowledge of network and server devices, familiarity with monitoring tools, ticketing systems, and ITSM platforms, and a technical orientation within IT infrastructure environments. Moreover, your soft skills, such as a customer service orientation, problem-solving attitude, excellent English communication skills, ability to work under pressure, and strong coordination and interpersonal skills, will be crucial for success in this role.,

job mode : Full time Job type: Hybrid Experience : 5 years Location : Bangalore Required Skills & Experience: 5+ years of experience in end-user computing or IT operations with at least 2+ years in Nexthink administration. Strong hands-on expertise with: o Nexthink dashboards, investigations, campaigns, remote actions o Scripting (PowerShell, Python, or similar) o Endpoint platforms (Windows 10/11, macOS) Familiarity with enterprise tools like: o Microsoft Intune, SCCM, Jamf, or other MDM platforms o ITSM platforms like ServiceNow Experience in analyzing digital experience KPIs and converting insights into actionable tasks. ? Understanding of endpoint performance tuning, process monitoring, and user behavior analytics. Preferred Qualifications: Nexthink Certified Associate or Advanced Administrator certification (if available) Experience in large-scale Nexthink deployments (10,000+ endpoints) Exposure to ITIL practices and service operations Experience working in agile or DevOps environments Key Attributes: Strong analytical and problem-solving skills Excellent communication and documentation abilities Proactive mindset with a continuous improvement approach Ability to work cross-functionally with technical and non-technical teams Attention to detail and commitment to service excellence Show more Show less

As a skilled automation engineer, your primary responsibility will be to design, develop, and implement automation workflows utilizing TrueSight Orchestration & Intelligent Integration capabilities. You will be tasked with integrating TrueSight Orchestration with various IT systems, applications, and tools, including monitoring tools, ITSM platforms, and cloud services. Your role will also involve developing and maintaining runbooks, scripts, and other automation artifacts to streamline processes. In addition, you will be responsible for installing, configuring, and maintaining the TrueSight Orchestration and Intelligent Automation platform. This includes managing user access, permissions, and security settings to ensure a secure environment. You will play a crucial role in deploying and maintaining automation workflows in production environments, monitoring their performance, and identifying areas for optimization to enhance efficiency. As part of your duties, you will be expected to troubleshoot and resolve workflow errors and performance issues promptly. You will also troubleshoot integration issues to guarantee seamless data flow between systems. Furthermore, you will create and update workflow documentation, such as design specifications, flowcharts, and test cases, to facilitate seamless operations. Collaboration with IT teams, service owners, and stakeholders will be essential to gather requirements and implement effective automation solutions. You will also provide support and guidance to users on TrueSight Orchestration functionalities, ensuring they leverage the platform effectively to meet business objectives.,

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor&aposs degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogixis an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Show more Show less

Job responsibilities: Lead, mentor, and manage a team of Cloud Support Engineers to ensure timely and effective resolution of customer issues. Act as the primary escalation point for complex or critical technical issues. Monitor team performance and provide regular feedback, coaching, and performance evaluations. Develop and implement support processes, best practices, and documentation to improve team efficiency. Collaborate with other departments (e.g., Development, Operations, Sales) to address cross-functional issues and improve service delivery. Ensure adherence to SLAs and KPIs related to customer support and issue resolution. Identify skill gaps and organize training programs to enhance team capabilities. Conduct root cause analysis and implement preventive measures to minimize recurring issues. Prepare and present reports on team performance, incident trends, and improvement initiatives to senior management. Effectively manage incident calls and ensure timely resolution. Possess a strong understanding of ITIL processes and best practices. Responsible for establishing and managing core ITSM practicesincluding Incident Management, Change Management, Knowledge Management, and Project Management for the AceCloud support team. Required Skills: Proven experience with Linux system administration and troubleshooting. In-depth knowledge of Cloud Services (AWS, Azure, GCP, or similar platforms). Strong understanding of networking, virtualization, and storage solutions. Experience with monitoring tools, ticketing systems, and ITSM platforms. Scripting experience (e.g., Bash, Python, PowerShell). Must have in-depth knowledge and hands-on experience with the ITIL/ITSM framework. Excellent analytical and problem-solving skills. Strong leadership and people management capabilities. Exceptional communication and interpersonal skills. Excellent time management and organizational abilities. Ability to work under pressure and handle multiple priorities simultaneously. Customer-oriented mindset with a focus on delivering outstanding service. Qualifications: Bachelor&aposs degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 5+ years of experience in technical support or cloud operations, with at least 2 years in a leadership role. Relevant certifications (e.g., ITIL, AWS Certified Solutions Architect, Microsoft Certified Azure Administrator, RHCE) are highly desirable. Show more Show less

The Service Desk Engineer position requires a professional with 7-10 years of experience in IT, Computer Science, or a related field. The role is based in either Hyderabad or Noida and involves providing 24x7 support through a hybrid model of onsite, remote, and hybrid support. The candidate must be open to working night shifts and weekends as the job involves rotational shift timings. As a Service Desk Engineer, you will be responsible for providing multi-tiered IT support to end users. This includes Level 1 support duties such as assisting users with self-help tools, resolving basic software and hardware issues, and conducting advanced diagnostics for escalated incidents and service requests. You should have a strong understanding of Windows OS, basic networking, and enterprise applications, along with familiarity with ITSM platforms like ServiceNow. Key responsibilities of the role include enabling and guiding end users on self-help tools, supporting incident and service request reporting, assisting with password resets and account recovery processes, responding to how-to queries, and fulfilling routine service requests such as password resets, account unlocks, VPN connectivity, Teams, and Outlook issues through basic troubleshooting. You will also be required to log, categorize, and track incidents and requests to closure, handle escalated issues that require specific application knowledge or advanced troubleshooting, run diagnostics, and provide remote support for complex incidents. Additionally, you will coordinate field services for part ordering and desk-side visits as per client policies, ensure proper documentation, and escalate to Level 2 support when necessary. The role may also involve participating in KB process innovation for the team and validating any ordering parts as per client policies to facilitate required desk-side visits from field services technicians, while also doing a warm transfer to the Onshore EUS Level 2 Support. To succeed in this role, you must have excellent communication skills in English, possess ITIL Foundation knowledge or certification, experience with remote desktop and diagnostic tools, the ability to create and maintain SOPs and user guides, and strong problem-solving and analytical skills. Overall, we are seeking a skilled and customer-focused Service Desk Engineer who can efficiently handle various IT support tasks and contribute to the smooth functioning of the organization's IT services.,

As a Project Manager with over 10 years of IT experience and a technical graduate education background, you will be responsible for leading and managing IT infrastructure projects such as End User Support, Data Center (DC), and Disaster Recovery (DR) initiatives from inception to completion. Your role will involve developing detailed project plans, effectively managing timelines, budgets, and resources, and collaborating with cross-functional teams to ensure project deliverables align with the specified requirements. In this position, you will oversee the coordination of third-party vendors and service providers, ensuring seamless deployment, migrations, and DR drills with minimal downtime. You will be accountable for managing hardware, software, network, and IT asset management within the scope of End User Support, and conducting regular DR drills while updating DR plans as necessary to maintain operational readiness. Your responsibilities will also include ensuring compliance with internal IT policies, security protocols, and industry best practices, while providing regular project progress updates to senior stakeholders through comprehensive documentation and dashboards. To excel in this role, you must possess a minimum of 10 years of IT Infrastructure experience, including at least 4 years in Project Management. Your expertise in managing End User Computing (EUC), Data Center Operations, and Disaster Recovery Management will be crucial for success in this position. Additionally, you should have a proven track record of delivering IT projects in mid- to large-scale enterprise environments. Familiarity with project management tools such as MS Project, JIRA, ServiceNow, or other IT Service Management (ITSM) platforms is essential. Strong communication, people management, and problem-solving skills are key requirements for this role, along with experience in managing SLA-based support operations and coordinating with vendors. While not mandatory, holding certifications such as PMP, PRINCE2, or ITIL would be advantageous in demonstrating your project management proficiency. By joining our team, you will have the opportunity to contribute to the success of IT infrastructure projects and play a significant role in ensuring operational efficiency and continuity.,

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 6 years of experience in Managed File Transfer ,MFT, File as a Service ,FaaS, Storage as a Service,StaaS, Backup as a Service,BaaS, Data Center as a Service,DCaaS, IBM SKLM,Security Key Lifecycle Manager, Enterprise Storage Systems, Infrastructure Monitoring,ITSM Platforms,SOP Adherence, Ticket Reassignment SOP, Queue Monitoring SOP" ,Monitoring Tools to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 04th July 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Key Responsibilities Client Product Support : Deliver expert-level support for thinkFolio , addressing functional and technical client issues across all facets of the platform. Issue Resolution & Troubleshooting : Effectively analyze and resolve complex client issues; escalate appropriately and work cross-functionally to implement timely solutions. Client Interaction : Maintain excellent communication with clients, ensuring prompt, courteous, and comprehensive responses via all support channels. Multi-Tasking : Manage multiple client requests simultaneously while ensuring thorough documentation in internal support systems. Collaboration : Work closely with senior managers and global teams across business units to support strategic client outcomes. Knowledge Management : Contribute to the development of user guides, troubleshooting documentation, and internal/external knowledge base content. Process Improvement : Identify opportunities to improve support workflows and product functionality through user feedback. What We're Looking For Education & Qualifications Bachelor's degree in Computer Science , Information Technology , or a related field. Experience 5+ years of product/application support experience, preferably in enterprise software or investment management systems . Experience in the financial services industry is highly preferred. Demonstrated success in troubleshooting complex technical issues and providing end-to-end solutions. Technical Skills Proficiency in SQL and scripting languages . Strong skills in data analysis tools . Familiarity with ITSM platforms and ticketing tools (e.g., Jira, ServiceNow) is a plus. Soft Skills Strong analytical and problem-solving abilities with the capacity to prioritize under pressure. A customer-centric mindset , focused on delivering high-value client support. Excellent verbal and written communication skills in English. Ability to work in a global, cross-functional team environment .