15 Itsm Platforms Jobs

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

As an Oracle EBS Finance Techno-Functional professional at WillWare Technologies, your role will involve providing support for various Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. Your responsibilities will include: - Troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. - Performing root cause analysis (RCA) for recurring and critical incidents. - Creating and maintaining functional and technical documentation, SOPs, and support guides. - Participating in CAB (Change Advisory Board) meetings and following change control processes. - Collaborating with business and IT teams to ensure accurate issue track...

As a Problem Manager, you will be responsible for managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent recurrence of incidents. Your role is crucial in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities: - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis (RCA) efforts using tools like HP ESM to leverage historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Su...

You will be responsible for managing incidents for Plumes production systems globally, ensuring the efficiency and effectiveness of the Incident process within the Organization. Your key tasks will include the classification and prioritization of all incidents based on their impact on contract SLAs, engaging resources to resolve major incidents to avoid customer/business impact, and identifying opportunities for improvement in the existing incident management process. In this role, you will provide immediate responses and coordination to minimize the duration of service interruptions. You will be making decisions regarding real-time incident resolution activities and selecting client situati...

As an experienced and forward-thinking Enterprise Architect, you will play a crucial role in leading our technology vision by aligning IT strategies with business goals across the value chain. Your strong background in enterprise architecture, digital transformation, and integrations will be key in driving innovation and scalability within our organization. You will be responsible for developing and maintaining an enterprise architecture strategy that is in line with the organization's business objectives. Your expertise will be instrumental in creating technology roadmaps and architecture blueprints to support digital transformation initiatives. Additionally, you will establish architecture...

The Program Director role at Birlasoft Office in Noida, India requires a candidate with strong leadership and stakeholder management skills. You should have a deep understanding of delivery methodologies such as Agile, Waterfall, and DevOps. Your excellent communication and negotiation abilities will be essential in this role. Additionally, you should possess financial acumen to manage budgets, forecasts, and profitability. As a Program Director, you must have the ability to manage ambiguity and drive change in a dynamic environment. Familiarity with tools like ServiceNow, Jira, or other ITSM platforms will be beneficial for this position. If you are looking for a challenging role where you ...

As an Incident Coordinator (L1) at Genpact Site in various global locations, you will be an integral part of the IT operations team, playing a crucial role in ensuring efficient incident coordination and resolution in a 24x7 support environment. Your responsibilities will include monitoring alerts, managing tickets, facilitating cross-team communication, handling change requests, coordinating with vendors, and providing timely reports to stakeholders. You will be tasked with monitoring infrastructure alerts, logging tickets based on defined SOPs, and collaborating with L2 support or Incident Managers by collecting and sharing system logs. Additionally, you will manage ticket lifecycles, upda...

job mode : Full time Job type: Hybrid Experience : 5 years Location : Bangalore Required Skills & Experience: 5+ years of experience in end-user computing or IT operations with at least 2+ years in Nexthink administration. Strong hands-on expertise with: o Nexthink dashboards, investigations, campaigns, remote actions o Scripting (PowerShell, Python, or similar) o Endpoint platforms (Windows 10/11, macOS) Familiarity with enterprise tools like: o Microsoft Intune, SCCM, Jamf, or other MDM platforms o ITSM platforms like ServiceNow Experience in analyzing digital experience KPIs and converting insights into actionable tasks. ? Understanding of endpoint performance tuning, process monitoring, ...

As a skilled automation engineer, your primary responsibility will be to design, develop, and implement automation workflows utilizing TrueSight Orchestration & Intelligent Integration capabilities. You will be tasked with integrating TrueSight Orchestration with various IT systems, applications, and tools, including monitoring tools, ITSM platforms, and cloud services. Your role will also involve developing and maintaining runbooks, scripts, and other automation artifacts to streamline processes. In addition, you will be responsible for installing, configuring, and maintaining the TrueSight Orchestration and Intelligent Automation platform. This includes managing user access, permissions, a...

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advan...

Job responsibilities: Lead, mentor, and manage a team of Cloud Support Engineers to ensure timely and effective resolution of customer issues. Act as the primary escalation point for complex or critical technical issues. Monitor team performance and provide regular feedback, coaching, and performance evaluations. Develop and implement support processes, best practices, and documentation to improve team efficiency. Collaborate with other departments (e.g., Development, Operations, Sales) to address cross-functional issues and improve service delivery. Ensure adherence to SLAs and KPIs related to customer support and issue resolution. Identify skill gaps and organize training programs to enhan...

The Service Desk Engineer position requires a professional with 7-10 years of experience in IT, Computer Science, or a related field. The role is based in either Hyderabad or Noida and involves providing 24x7 support through a hybrid model of onsite, remote, and hybrid support. The candidate must be open to working night shifts and weekends as the job involves rotational shift timings. As a Service Desk Engineer, you will be responsible for providing multi-tiered IT support to end users. This includes Level 1 support duties such as assisting users with self-help tools, resolving basic software and hardware issues, and conducting advanced diagnostics for escalated incidents and service reques...

As a Project Manager with over 10 years of IT experience and a technical graduate education background, you will be responsible for leading and managing IT infrastructure projects such as End User Support, Data Center (DC), and Disaster Recovery (DR) initiatives from inception to completion. Your role will involve developing detailed project plans, effectively managing timelines, budgets, and resources, and collaborating with cross-functional teams to ensure project deliverables align with the specified requirements. In this position, you will oversee the coordination of third-party vendors and service providers, ensuring seamless deployment, migrations, and DR drills with minimal downtime. ...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 6 years of experience in Managed File Transfer ,MFT, File as a Service ,FaaS, Storage as a Service,StaaS, Backup as a Service,BaaS, Data Center as a Service,DCaaS, IBM SKLM,Security Key Lifecycle Manager, Enterprise Storage Systems, Infrastructure Monitoring,ITSM Platforms,SOP Adherence, Ticket Reassignment SOP, Queue Monitoring SOP" ,Monitoring Tools to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our proj...

Key Responsibilities Client Product Support : Deliver expert-level support for thinkFolio , addressing functional and technical client issues across all facets of the platform. Issue Resolution & Troubleshooting : Effectively analyze and resolve complex client issues; escalate appropriately and work cross-functionally to implement timely solutions. Client Interaction : Maintain excellent communication with clients, ensuring prompt, courteous, and comprehensive responses via all support channels. Multi-Tasking : Manage multiple client requests simultaneously while ensuring thorough documentation in internal support systems. Collaboration : Work closely with senior managers and global teams ac...