60 Itsm Platforms Jobs

Your role Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices. Collaborate with subject matter experts to capture and document knowledge. Review, validate, and update knowledge base content regularly to ensure accuracy and relevance. Manage the organization''s knowledge management platform (e.g., ServiceNow, Confluence). Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management. Promote a knowledge-sharing culture across teams and departments. Your profile 4+ years of experience in knowledge management, preferably in an ITIL-aligned environment. Experience with ITSM platforms and knowle...

As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include: - Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms. - Mandatory knowledge of Blue Yonder OMS or any other OMS platform. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prometheous, and NewRelic. Prior experience with NewRelic and PagerDuty will be adva...

About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence. About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communi...

Architect and develop Gen AIbased components for IT Operations automation.Collaborate with SMEs to understand ITIL processes and translate them into Gen AI workflows.Build and finetune AI models for knowledge generation and resolution recommendation.Ensure solution scalability and readiness for production deployment.Integrate AI components with ITSM platforms and monitoring tools.Conduct performance benchmarking and outcome measurement against baseline metrics. Required Skills Handson experience with Generative AI frameworksLangChain, LangGraph, LangFlow and model finetuning. Experience building GenAI pipelines using LangChain, LangGraph multiagent orchestration, LangFlow workflow design. St...

Role Overview: The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, you will play a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation. - Lead all aspects of the full change lifecycle, ...

Job description: Senior Solution Monitoring Tool Architect AI & Observability Hybrid / Remote Role Summary: We are looking for a highly experienced Senior Solution Architectspecializing in Monitoring Tools and AI-driven Observability. This role is pivotal in designing, implementing, and evolving enterprise-grade monitoring architectures that leverage AI/ML for predictive insights, automated incident response, and real-time analyticsacross hybrid and cloud-native environments. Key Responsibilities: Architecture & Strategy Design and implement scalable, resilient monitoring architectures using platforms like Prometheus , Grafana , ELK , Datadog , or Dynatrace . Architect AI-enhanced observabil...

We are seeking a mid to senior-level ServiceNow eBonding Developer to lead and support integrations between ServiceNow and various ITSM platforms. This role requires a strong understanding of ServiceNow, API-based integrations, and experience working in domain-separated environments. The ideal candidate will be capable of operating independently with guidance, driving implementation efforts, and troubleshooting complex integration issues across systems. Roles and Responsibilities Design, develop, and maintain eBonding integrations between ServiceNow and external ITSM platforms. Lead implementation of eBonding solutions, including requirements gathering, design, testing, and deployment. Troub...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected ch...

As a remote technical support specialist, your role will involve providing assistance to end-users through various channels like phone, email, chat, or remote tools. You will troubleshoot and resolve hardware, software, and network-related issues in both Windows and Mac environments. Utilizing ITSM tools such as ServiceNow or Remedy, you will log, track, and manage incidents and service requests. Your responsibilities will also include assisting users with system access, software installations, printer issues, and peripheral troubleshooting. In case of complex issues, you will escalate them to Level 2/3 support teams and ensure adherence to standard operating procedures for problem resolutio...

At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families. Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, f...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related ...

We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments. This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents. The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality Own and manage the end-to-end Problem Management lifecycle in accordance ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Change Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related ...

Your Role Develop, maintain, and optimize complex UNIX shell scripts for automation and operational tasks. Support and enhance existing scripts for production and development environments. Collaborate with application and infrastructure teams to design efficient scripting solutions. Troubleshoot and resolve issues in shell scripts across multiple Unix/Linux platforms. Automate repetitive tasks and integrate scripts with monitoring tools and ITSM platforms. Your Profile 8–10 years in UNIX shell scripting with strong hands-on expertise. Proficient in scripting languages like bash, ksh, and advanced shell utilities. Solid experience in both support and development projects. Strong knowledge of ...

Your Role Administer and maintain Splunk On-Premises Core Infrastructure and associated applications. Design, deploy, and support Splunk architecture for global monitoring and security use cases. Manage Splunk Apps and Add-onsinstallation, upgrades, and configuration. Develop and optimize Splunk searches (SPL), dashboards, and alerts. Integrate Splunk with third-party monitoring tools and ITSM platforms. Your Profile 5-9 years in Splunk administration and development. Strong knowledge of Splunk Core Infra, Apps, SPL, and ITSI. Hands-on experience with Linux OS administration. Proficient in UNIX shell scripting or Python for automation. What will you love working at Capgemini Work on cutting-...

As a Senior Desktop Support Specialist at our company, your role will involve providing advanced technical assistance, troubleshooting complex issues, and ensuring seamless IT support operations. Your extensive experience in enterprise IT support, strong technical background, and ability to mentor junior team members will be crucial for this position. Key Responsibilities: - Diagnose and resolve complex technical issues related to software, hardware, and networking. - Provide advanced troubleshooting and escalation support for unresolved cases. - Configure and maintain Windows, Linux, and Mac OS environments. - Assist with networking issues, security configurations, and system optimizations....

As an Oracle EBS Finance Techno-Functional at WillWare Technologies, your role involves providing techno-functional support for Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. You will be responsible for troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. Root cause analysis (RCA) for recurring and critical incidents will be part of your responsibilities. Additionally, you will create and maintain functional and technical documentation, SOPs, and support guides. Participation in CAB (Change Advisory Board) meetings and adherence to change control processes are crucial aspects of the role. Key Responsibili...

Role Overview We are seeking an Enterprise Architect responsible for defining and maintaining the architecture strategy for enterprise tools such as Jira, Confluence, SonarQube, JFrog Artifactory, Teamscale, ServiceNow, and AWS infrastructure. This role ensures alignment with business objectives, scalability, security, and integration across platforms, while guiding tool governance and best practices. Key Responsibilities Define enterprise architecture standards for tool ecosystems. Design integration strategies for Jira, ServiceNow, SonarQube, JFrog, Teamscale, and cloud platforms. Ensure security, compliance, and governance across all tools. Collaborate with stakeholders to align architect...

Service Desk Solution Architect Job Description Location: PAN India Experience Range: 15+ years Job Responsibilities Solution Architecture & Design Design and document service desk architectures, including workflows, integrations, and data models. Define technical standards and ensure alignment with enterprise architecture. Evaluate and recommend ITSM tools and technologies (e.g., ServiceNow, BMC Remedy, Freshservice). Platform Expertise Lead the configuration and customization of ITSM platforms. Design and implement modules such as Incident, Request, Problem, Change, and Knowledge Management. Integrate service desk systems with monitoring tools, CMDB, identity providers, and other enterpris...

Head of Service Desk AI Transformation - Job Description Head of Service Desk AI Transformation Job Description Job Function: Technology Role: Consultant Desired Skills: Service Desk Qualifications: Bachelor of Engineering Job Responsibilities AI Strategy & Vision Define and execute the AI transformation roadmap for the service desk. Identify opportunities for AI-driven improvements in incident resolution, request fulfillment, and user engagement. Collaborate with IT and business leaders to align AI initiatives with organizational goals. Technology Implementation Lead the deployment of AI tools such as chatbots, virtual agents, NLP engines, and intelligent automation platforms. Integrate AI ...

Note: Roles are posted at the lowest level of a band however, employees should search across all levels of the band to identify all opportunities. Employees hired on banded positions (e.g., P1u2013P3, R1u2013R2, B1u2013B3, etc.) transfer at their current level, despite the level indicated on the job posting. Key Responsibilities IT Support & Troubleshooting Act as the first point of contact for IT-related issues via chat and phone support. Diagnose and resolve device, application, and access-related problems using remote desktop tools. Leverage endpoint management platforms to perform real-time diagnostics and issue resolution. Automation & Self-Service Enablement Guide users to resolution t...

As an ITSM Solution Analyst at Hectae Analytics, you will play a crucial role in bridging business needs with technology. Your responsibilities will include: - Working closely with business owners to gather, analyze, and document requirements related to IT Service Management processes like Incident, Problem, Change, Service Request, and Asset Management. - Conducting discovery sessions, requirement workshops, and gap analyses to ensure alignment between business needs and ITSM product capabilities. - Preparing functional and technical requirement documents and maintaining traceability throughout the project lifecycle. - Translating business challenges into practical and scalable ITSM solutio...

Role Overview: As a member of the Change Management team at LSEG Technology, you will be responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, your role will play a critical part in ensuring stability, minimizing risk, and enabling continuous service improvement. Your proactive approach, attention to detail, and solid foundation in IT service management will be key to your success in this role. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluat...