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SRE Level 2 Engineer

0 years

0 Lacs

Kochi Kerala India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support monitoring logging dashboarding report appdynamics splunk datadog engagement itil management risk postman jira servicenow zones

Work Mode

On-site

Job Type

Full Time

Job Description

At Litmus7 we protect and support our customers across time zone so this profile demands candidate to work 24x7. Must have knowledge of Production Application Support. Good to have e-commerce background. Must have solid level2 support experience in eCommerce platforms. Knowledge of Blue Yonder OMS or any other OMS platform is mandatory. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/NewRelic). This engagement is for a customer using NewRelic, PagerDuty hence it is good to have this expertise. Must have knowledge in ITIL framework, specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan. Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge of building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy). Should know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms. Show more Show less

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