Sr. Technical Support Engineer

Job Description

We’re looking for a Customer Success Engineer, aka Tech Support Engineer, to join the team that sits at the center of our most strategic implementations. This role is critical: you'll help large customers successfully go live with Amber by translating business problems into smart, scalable technical solutions — and ensuring they stick. No. of positions: 1 What will you be doing? Lead technical onboarding and integrations : Understand customer requirements and implement solutions using REST APIs, SAML SSO, SFTP, and other protocols. Be the technical face of success : Work closely with HR and IT teams at enterprises to integrate Amber with their existing systems (HRMS, Identity Providers, Email, Chat tools). Bridge product and customer : Collaborate with Sales, Product, and Engineering to ensure what we deliver aligns with what was promised. Create leverage through systems : Document repeatable solutions, build internal tooling where needed, and scale processes without losing quality. Who will you work with? Aniket, Palash, Hemant, and of course, the rest of the jovial inFeedo team What skills do you need? Have 2+ years of experience in a customer-facing technical role (Customer Success Engineering, Solutions Engineering, Implementation, or Technical Support). Can speak both code and business — you're comfortable working with APIs and debugging payloads, but can also explain your approach clearly to non-engineers. Are technical enough to define a solution so clearly that an AI can implement it — whether it’s generating scripts, writing spreadsheet formulas, or automating manual work. Understand how enterprise IT teams work — especially around user provisioning, authentication, email infrastructure, or internal tooling. Take strong ownership — you proactively resolve blockers and push things to completion. Thrive in ambiguity , asking the right questions and filling in the blanks when needed. Brownie Points HRTech Experience Alignment to our core values What happens after you apply? Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far. Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process. Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders. If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us. At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :) Our expectations before you click “Apply Now” Read about inFeedo & Amber We are an equal-opportunity employer and value diversity at inFeedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or education. [Attitude>Skills>Education]