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Job Description Summary As a Risk & Operations Analyst, you will play a key role in reviewing and maintaining commercial processes and standards at a company with over 130 years of history. You will also contribute to the business by providing Key Performance Indicator (KPI) reports and analysis. In this role, you will track KPIs to assess whether the business is on the right trajectory toward its goals and identify areas where action is needed. You will engage with Commercial Operations teams to pinpoint areas for improvement, enabling faster and more optimized commercial processes. Your work will drive process excellence while ensuring adherence to company standards. This position offers significant networking opportunities, as you will collaborate closely with Commercial Operations teams, Sales teams, and leadership Job Description Job Description Provide data-driven reports and KPI analysis to Commercial Operations leadership, offering insights into actions and measures required to help the business achieve its goals. Collaborate with Commercial teams and approvers to identify opportunities for faster, leaner processes, optimizing approval and commercial workflows within Grid SW. Review and adjust commercial processes to enhance rigor, applying Lean methodologies to reduce waste and improve execution time. Communicate complex concepts clearly and guide others to think creatively to solve problems, encouraging them to explore alternative solutions and challenge the status quo. Push back when necessary and help others establish boundaries. Propose new solutions to problems outside of set parameters and offer actionable recommendations. Provide process governance guidance to global Commercial Operations teams. Offer expertise in commercial processes across all phases of the ITO process to Commercial Operations teams. Mentor and guide Commercial teams globally, across both regional and global deal desks. Required Qualifications Bachelor’s degree in Accounting, Finance, or Business Management. Fluent in English (required); proficiency in Portuguese, Spanish, French, or German is desirable. 12+ years of experience. Extensive experience in commercial processes, business operations, and Lean methodologies. Desired Characteristics Strong accounting, analytical, and problem-solving skills, with a hands-on attitude and attention to detail. Ability to thrive in a cross-functional and matrixed organizational environment. Proven ability to multitask, foster teamwork, promote accountability, and drive efficiency. Capability to work under tight deadlines, handle ambiguity, and prioritize effectively under pressure. Strong project management, analytical, and organizational skills. Excellent communication skills, with the ability to convey ideas clearly and concisely across multiple levels, functions, and regions. Ability to build relationships, foster trust, and collaborate effectively across organizations and businesses Additional Information Relocation Assistance Provided: Yes Show more Show less
