Sr. Sales Executive Front Office (Male/Female)

ROLES & RESPONSIBILITY

Sales Executive front Office

Key Responsibilities:

• Lead/Enquiry Processing:

Receive and process customer Inquiries via phone, email, or Customer Portal. Ensure accuracy in product codes, quantities, pricing & offer submission within deadline including negotiation.

• Sales & Purchase Order Processing:

  Receive and process orders via phone, email, or in-person. Ensure accuracy in product codes, quantities, pricing and negotiations while placing purchase orders.

• Customer Support:

  Respond to customer inquiries, provide quotations, follow up on orders, and resolve issues related to delivery, billing, or product availability.

• Documentation & Records:

  Maintain sales records, invoices, delivery challans, and other documentation. Ensure proper filing and data entry in ERP or accounting software.

• Inventory Coordination:

  Coordinate with the warehouse or store team to check stock availability and update customers accordingly.

• Sales Coordination:

  Support field sales executives with lead tracking, follow-ups, and scheduling meetings or calls.

• Reporting:

  Prepare daily/weekly/monthly sales reports and assist in analyzing sales trends and performance.

• Vendor Communication:

  Liaise with suppliers for product availability, pricing updates, and delivery timelines.

• Managing back-office Team

Getting the work done through teammates within timeline.

DESIRED CANDIDATE PROFILE

Communication skills

• Clear verbal and written communication (English & Hindi)

Customer Service

• Professional behavior at the front desk
• Understanding customer needs and offering suitable products
• Ability to handle queries, complaints, and follow-ups effectively

Computer Proficiency

• MS Office (Excel, Word, Outlook)
• ERP, Tally software
• Basic Mathematical calculation skill

Team Coordination

• Working closely with back office, warehouse, and field sales teams
• Sharing customer feedback and sales leads

Time Management

• Prioritizing tasks efficiently
• Ensuring timely follow-ups and order processing

Problem Solving

• Quick thinking to resolve customer issues or delays
• Escalating matters when necessary

E-Procurement Portals, GEM Etc.