Sr Quality Manager

Definition:

Responsible for developing the Quality strategy, policies, processes, standards and systems for the Company and its supply chain to operate within. This may include auditing to ensure compliance although this may be carried out by a third party accredited body.

Will have people and budgetary management responsibility.

Overall Purpose of the Role:

Develop and sustain the Quality Management System inline with the required industry standards (including: IATF 16949, AS 9100, ISO 13485, ISO 9001), accreditation requirements and business requirements across the organization through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals.

Key Responsibilities:

Strategy and Development

Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance

Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems (QMS)

General and Task Management

Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan

Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs

Implement all relevant procedures described in the Quality Management System (QMS)

Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies

Update quality documentation and communicate to carry forward lessons learned from quality concerns

Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits

Introduce new systems and procedures where appropriate

Train others in all aspects of the quality system and application of procedures

Undertake regular internal and process audits of the QMS

Ensure corrective actions are undertaken to address nonconformities found

Verify closure of nonconformities with Certification Bodies

Hold quarterly audit performance meetings within the business and with Certification Bodies

Manage the audit non conformity database

Provide detailed analysis of nonconformities

Ensure ongoing compliance with the Quality Management System (IATF 16949, ISO 13485, AS 9100, ISO9001)

Attend various meetings and action/communicate instructions

Produce written reports and make presentations

Undertake continuous training and development

Identify business improvement opportunities within the organization.

Develop, implement and manage key performance indicators(KPIs)for each area of responsibility

Set department objectives/KPIs and review and assess ongoing performance of direct reports

Ensure KPIs are met by working to the overall plan, including management of, and reporting

Report on achievement of targets and identify any actions required

Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors

Conduct risk assessments of processes and tasks in the department

People Management

Ensure the delivery of the People Strategy within area of accountability

Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements

Manage and lead the team, ensuring adequate staffing levels

Motivate and coach the team to operational success

Monitor the completion of tasks and ensure good performance and record on appropriate systems

Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them

Review, implement and update company records e.g. training matrices, performance reviews, risk assessments

Communicate KPIs from the strategic annual plan so that each employee is aware

Provide technical expertise to the team

Manage contractors on site to ensure they meet legal and company requirements

Financial and Budget Control

Responsible for achieving budget and forecast

Relationship Management

Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy

Liaise and communicate with other departments, customers, suppliers and other service providers

Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements

Communicate with personnel at all levels, internally and externally to the Company, in relation to Quality matters

Self Management

Comply with the Health, Safety and Environmental Policies

Proactively contribute to creating a good team atmosphere

Anticipates and overcomes obstacles

Makes useful links to arrive at insightful plans and solutions

Embraces personal challenge

Confident, rounded thinking

Takes ownership for team cohesion and team development

Itself aware

Optimistic and open to change

others

Focused, target driven with a positive, can-do attitude

Skills and Attributes:

Excellent leadership and man-management skills

Excellent interpersonal skills

Ability to manage variety of cross-functional team members

Excellent written, verbal and presentation skills

Excellent organizational and follow-upskills

Competent in problem solving, team building, planning and decision making

Commercially aware

Qualifications and Experience Levels:

Relevant manufacturing/engineering degree is preferred.

Membership of an industry related professional body would be advantageous

Significant experience in a high volume manufacturing environment, preferably automotive

Strong knowledge of the latest Automotive tools and techniques

Automotive Quality Management System Auditing experience and managing audit programmes

A detailed understanding of IATF 16949, AS 9100, ISO 13485, ISO 9001

Six Sigma/Lean Manufacturing skills preferred

Experience of dealing with customers and suppliers