Patient Access & Reimbursement Manager ( AIN Quality Manager)

Patient Access & Reimbursement Manager, Hub Learning & Development (Quality Manager)

What you will do

Join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be supporting the Quality operations of our Learning and Development team, which includes key functions that support both Quality and Training. This is a unique and impactful opportunity to contribute to Amgens first internally managed hubs with a global footprint. Youll gain valuable exposure to our portfolio of products while playing a critical role in shaping a best-in-class Hub Learning and Development program that drives excellence and innovation across our patient support services.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

This role will report to the Senior Manager of Hub Learning & Development and be responsible for:

• Oversee and lead the Quality Analysts team responsible for the quality check processes for Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs). The Quality check process ensures that all applicable sources and documents from Amgen PSPs are reviewed for reportable events within a timely manner.
• Completing Quarterly Data Review (QDR) requests from PV Compliance
• Cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team
• Strengthen synergies across Quality in partnership with the U.S-based Quality Manager
• Collaborating via calibration sessions with Leadership, Training, and Knowledge Management to ensure consistent evaluation
• Providing feedback to hub staff, leadership, and training teams
• Evaluating the performance of agents across all service types via the applicable scorecards
• Performing call listening sessions to address agent errors
• Partnering with Knowledge Management, Training, and Operations Supervisors to assist in closing any gaps in an effort to drive continuous improvement in hub services