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Sr. Program Manager, SPTO- RCES

Sr. Program Manager, SPTO- RCES

Amazon

7 - 12 years

9 - 14 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Process automation Root cause analysis PMP Operational excellence Analytical Process improvement Project management data visualization Risk management Stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Senior Program Manager in the SPTO-RCES Escalations team, you will spearhead complex projects aimed at enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. This pivotal role involves end-to-end project management, from initiation to impact analysis, collaborating closely with R&C Product, Tech, and Operations teams across multiple global sites. Youll manage high-stakes executive-level escalations, conduct root cause analyses, and develop scalable solutions to prevent recurring issues. The position requires adept prioritization of competing initiatives while maintaining alignment with organizational objectives. Your responsibilities will include building and executing strategic roadmaps, driving process improvements, and contributing to the development and enhancement of Registrations and Verification products and operations. This role demands strong project management skills, cross-functional leadership, and the ability to make high-impact decisions in a fast-paced environment, balancing the need for operational excellence with strategic thinking to improve Amazons seller experience while upholding robust risk management standards. About the team The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazons global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience. - Bachelors degree or equivalent practical experience - 7+ years of program/project management experience - Experience managing complex, cross-functional projects with multiple stakeholders - Strong analytical and problem-solving skills with data-driven decision making abilities - Experience in developing and tracking program metrics and KPIs - Proven track record of process improvement and optimization initiatives - Excellent verbal and written communication skills, including executive-level presentations - Experience in stakeholder management and building consensus across teams - Demonstrated ability to work in ambiguous environments and create structure - Experience working with global teams across multiple time zones - Track record of implementing scalable solutions in a high-growth environment - Experience in root cause analysis and developing mitigation strategies - Demonstrated success in process automation and efficiency improvements - Masters degree in Business Administration or related field - PMP or similar project management certification - Experience with risk management and compliance processes - Knowledge of seller verification systems and fraud prevention - Strong understanding of technical architectures and system integrations - Familiarity with Agile/Scrum methodologies - Experience managing executive escalations and high-visibility issues - Experience with data visualization tools and project management software

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Sr. Program Manager, SPTO- RCES