Job
Description
About ETS For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities. Our portfolio of trusted measures includes TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education. With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve. Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by the Program Manager. End-to-End Product Management & Delivery Supports execution against the product work plan objectives for assigned product Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs) Supports identification of product delivery improvement areas Communicates and collaborates with FCEs / vendors / partners clearly and effectively Contract/SLA Fulfillment Provides status updates on day-to-day operations Executes against SLA’s and KPI’s under the guidance of Program Manager Financial Management Collects data to help track all product-related expenditures against budget Supports attainment of surplus targets by controlling expenses Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Ability to work with cross-functional teams. Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s. Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations. Demonstrated understanding of product operational needs. Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making. Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. 1+ years of experience in administrative or project management support ETS believes in a Total Rewards philosophy for our employees, and they include: Health, Vision, Dental insurance plans to choose from Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access! Generous PTO and vacation time to balance your work and life Additional 8 hours of PTO for volunteer work Retirement plan (401(a)) and traditional Roth (403b) with company contribution Commuter Benefits, Pet Insurance, 1 year subscription to Calm App ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less
