Sr. Product Operations Associate

Job Description

About ETS: For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities. Our portfolio of trusted measures includes TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education. Job Description: Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by the Program Manager. End-to-End Product Management & Delivery: Supports execution against the product work plan objectives for assigned product Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs) Supports identification of product delivery improvement areas Communicates and collaborates with FCEs / vendors / partners clearly and effectively Contract/SLA Fulfillment Provides status updates on day-to-day operations Executes against SLA’s and KPI’s under the guidance of Program Manager Financial Management: Collects data to help track all product-related expenditures against budget Supports attainment of surplus targets by controlling expenses Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Required Experience: Ability to work with cross-functional teams. Must have Project Management experience Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s. Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations. Demonstrated understanding of product operational needs. Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making. Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. 3-4 years of experience in administrative or project management support Show more Show less