Job
Description
About usAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.Overview about TIIAt Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations.
Team overview
The Target Enterprise Services (TES) organization is close to the actionthrough guest and team member communication channels, financial products and services and financial operations. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed servicefrom the inside outthrough enterprise services our people can count on.
TES has many important challenges to be met by our Case and Knowledge Product Team. This team develops and maintains various applications used across Service Center and Enterprise teams, including a Customer Relationship Management (CRM) platform used at Target to manage cases. Cases document the service experience of Guests, Team Members and Vendors; while sourcing, aggregating, and publishing gathered data so that its available for actionable Business Intelligence. The knowledge base enables self-service help for Guests on Target.com, Team members and Vendors via various platforms, and provides process expertise for Service Center agents. This CRM product provides service for phone, chat, email, and social channels, while having numerous integrations with other systems to help provide its users with vital information needed to best service all contacts.
Product Teams at Target are accountable for the delivery of business outcomes enabled through technology and analytic products that are easy to use, easily maintained and highly reliable. Product teams have one shared backlog that is inclusive of all product, technology, discovery and design work.Role overview
As a Sr Product Manager, you will work in the product model and will partner to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your respective product. You will need to leverage the knowledge of your product, as well as, customer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes. You will lead a product portfolio by working in unison with engineers, UX designers, data scientists and business partners to deliver key outcomes.You will be the voice of the product to key stakeholders to ensure that their needs are met and that the product team is getting the direction and support that it needs to be successful. You will develop and actively understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and completing yours.Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.About you:
4-year college degree (or equivalent experience)
6+ years of Product Management experience or retail domain experience
Flexibility in adapting work hours in order to connect with stakeholders and partners based out of Minneapolis
Strong communication skills
Ability to lead and influence a team while fostering relationships across multiple enterprise-wide teams
Strategic mindset and bias for action with strong ability for strategic planning, defining OKRs and driving business outcomes
Experience with technology and ability to facilitate communication between business and technology teams
Experience working in an agile environment (e.g. user stories, iterative development, scrum teams, sprints, personas)
Proven ability to lead a body of work with cross functional partners
Ability to create and drive product strategy
Committed to creating equitable experiences, facilitating diversity of thought and creating a culture of inclusivity, care, learning & respect
Salesforce Service Cloud experience preferred
Useful Links:
Life at Targethttps://india.target.com/
Benefitshttps://india.target.com/life-at-target/workplace/benefits
Culture https://india.target.com/life-at-target/belonging
