Sr. Operations Executive

Job Code : ETMJD016

Company Name : Ethics Travel Management Pvt. Ltd.

Position : Sr. Exe Ops, CS, Recon & Sup-Pay

Department : Holidays Operations

Business Vertical : Holidays & Experiences

Experience : 04-05 Yrs.

Job location : Gurgaon

Shift Timings : General

Salary : Best to Industry

Industry : Travel & Tourism

Requirement : 1

About us

Keep Discovering!

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than just a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of Home to Home travel services and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are traveling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities

• End-to-end travel management – Ticketing, confirmation, cancellation, invoicing
• Managing Corporate accounts & MICE movement
• Evaluate the complete development of Ops. function considering its contribution to the achievement of business goals
• Consistently follow Travel guidelines
• Ensure customer satisfaction is measured through provided tools and goals are met & implementing plans for continuous improvement
• Work as the primary alliance between the Supplier and Operation
• Create a positive work environment
• Ensure on-time suppliers (Hotel’s Transporters, Activities provider) confirmations & payments by coordinating with the requirement stakeholders
• Strong understanding of client (B2C, B2B, Corporate, MICE) policies and processes, determining the impact on the operation team as changes are implemented
• Strong understanding and accuracy provide direction on a large range of travel
• Maintain and seek expansion of current knowledge of various industries or products (Travel Management, Account Management, Contact Centre Operations, etc.)
• Assist the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
• Ensuring optimum utilization of agents with reference to their productivity and efficiency.
• Coordinating with the training and quality team for the individual’s performance improvement.
• Participating in internal & external calibration sessions with Quality/Operations.
• Willing to work in rotational shifts with rotational week Off’s.
• Coordinating with different departments to resolve the escalation cases via Call, Email, Chat, social media, and Forums
• Follow up with the technology/NOC team for resolving pending bugs/PRMs

Desired Skills Requirements

• IATA Certified
• Ability to multitask effectively
• Strong written and verbal communication skills (English & Hindi preferred).
• Ability to perform repetitive tasks with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Any Bachelor’s degree or diploma
• Experience: 1-5 years in flight ticketing & reservations.
• Knowledge of GDS: Amadeus, Galileo, Sabre (any one or multiple).
• Understanding of Airline Fare Rules & Policies.
• Ability to work under pressure & meet deadlines.

Services by ETM

• Travel Booking Assistance
• (Domestic & International).
• Flight Ticket Booking
• (Group & Individual.)
• Customized package tours
• Transport arrangement
• (Road & water)
• Adventure & Leisure activities
• Destination Marketing
• B2B supply (Travel Services)
• Experimental tours & programs
• MICE
• Medical tourism
• Corporate Travel arrangements
• Sustainable development projects
• Local stakeholders
• Development programs
• Community development Initiatives
• Hotel acquisitions & merging
• Hospitality consultants

Offerings by ETM

• Positive Company Culture
• Employee Assistance Programs
• Employee Recognition and Rewards
• Paid Time Off
• Professional Development Opportunities
• Flexible Work Arrangements
• Comprehensive Benefits Package
• Competitive Salary
• lucrative incentives

Interested Candidate can share their CV at 9313020281 or mail at sahil.patel@ethicsgroup.in

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person