Posted:3 days ago|
Platform:
Work from Office
Full Time
Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.
At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose – always guided by our core values. Join us in shaping future of business.
As a SailPoint L3 Technical Support Manager, you will drive impactful contributions and focus on outcomes. You will be a key member of the Cyber Security team, collaborating with Pradeep Parameswaran Unni. The SailPoint L3 Technical Support Manager reports to the IAM Operations Lead and is responsible for the maintenance and expansion of the identity management program company wide. Responsibilities include researching and analyzing customer needs; maintaining supporting documentation; contributing to projects that change the features, usability, service levels, or other aspects of the service design; testing, validation, and transitioning to new designs and supporting integration and operations; lead minor and major upgrades of the platform, while maintaining supportability; readily available to assist in cases of any unexpected system outages.. As a team of self-starters, you can work with impact with our vibrant people and culture all while enjoying unmatched learning opportunities.
• Provide Level 3 technical support.
• Lead minor and major upgrades of the platform, while maintaining supportability.
• Implement and maintain SailPoint IdentityIQ components including Lifecycle Manager, Compliance Manager, Application On-Boarding Access Request Automated Provisioning, Password Management and Workflows.
• Collaborate with IT and business teams to develop technical solutions that meet user needs with respect to functionality performance scalability and reliability.
• Develop and maintain documentation related to identity governance processes system configurations and standard operating procedures.
• Perform system upgrades patches and ensure the integrity and security of identity governance solutions.
• Provide technical guidance and mentorship to junior developers and team members.
• Troubleshoot and resolve complex issues related to identity management and governance.
• Readily available to assist in cases of any unexpected system outages.
10+ years of general IT experience.
Identity Management exposure with 6+ years of experience with IAM product components and layout knowledge.
Should have good knowledge of SailPoint IIQ. Mandatory Tomcat Server or MS SQL - Integration and working knowledge.
Should have designed and developed schemas, workflow, and Policies.
Must be able to design, modify/add policies, add roles, and modify lifecycle rules.
Manage/configure adapters as requested and create custom reports. Install new versions and modify configurations, and extension code (if required) appropriately.
Proven track record of delivering objectives on time and within budget.
Proven problem solving and organizational skills.
Knowledge of ISO 27001/27002/NIST 3.0 especially as it relates to Access Controls.
Excellent communication and presentation skills to effectively communicate information to senior leaders, stakeholders and to all levels within the organization.
Self-motivated, enthusiastic, detail oriented, multi-tasking, and adaptable
Ability to provide 25% coverage in US time zones.
Undergraduate degree required in business, math, computer science, engineering, or related discipline with an information technology focus (preferred).
Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively. Take ownership, build relationships, and focus on personal growth to drive business strategy and foster an inclusive culture, creating unmatched career opportunities and impactful work.
Good to have working knowledge in Workday Integration with SailPoint.
Good to have working knowledge in Service Now Integration with SailPoint
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant
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