Posted:-1 days ago|
Platform:
Work from Office
Full Time
The Successful Candidate Will:
Effectively manage customer expectations and mediate conflicts to strike a balance between customer and company needs. Foster effective teamwork, communication, collaboration, and commitment across diverse groups with competing priorities. Develop processes for maintaining and disseminating project information to stakeholders effectively. Exhibit success in identifying customer pain points and innovating solutions on their behalf. Possess excellent technical, problem-solving, and communication skills, going beyond policy-making to drive tangible results. Demonstrate exceptional analytical abilities and judgment, utilizing both quantitative and qualitative data to prioritize and influence decisions. Show creativity, experimentation, innovation, and a sense of urgency in project execution within a fast-paced environment. Partner with key stakeholders to shape the vision and strategy for customer experience, influencing product roadmaps to align with mediumand long-term goals. Serve as a role model for AMAZON Leadership Principles, embodying them both inside and outside the organization. Actively seek to implement and share best practices across teams. Continuously seek drivers for inventory defects and eliminate root-cause for the defects to prevent Negative customer experience. Collaborate extensively with Product, Tech, and Science teams across VP organizations, engaging with Directors to define and develop policies, business models, and technology-based solutions. Lead in-depth discussions and secure high-level alignment through written communication, including functional requirements, design specifications, project/program requirements, roadmaps, PR/FAQs, status updates, narratives, and OP1/OP2 documents. Define, own, and drive large cross-functional programs involving multiple teams and stakeholders. Craft executive responses on highly debated topics related to inventory defects and anecdotes by collaborating with subject matter experts from VP organizations, Tech leaders, and business executives.
Experience defining program requirements and using data and metrics to determine improvements
Fulltime MBA, with over 15 + years of experience of which a minimum 5 + years in managing projects that require interacting with customers/stakeholders Technical background preferred (B.Tech/B.E.) Hands on experience in Retail, eCommerce and supply chain functions Proven history of delivering results while owning complex cross-functional launches partnering with central teams Experience managing, analyzing and communicating results to senior leadership Candidates preferred from top MBA colleges. Familiarity or experience with autonomous systems and machine learning is a plus point for this role. Entrepreneurial drive, and proven ability to influence others. Insatiable will to get stuff done. Exceptional written, verbal, and presentation skills; excellent interpersonal skills. Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project business cases.Experience in working with diverse set of teams and clients
Amazon
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