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Sr Manager Quality- AR- RCM

Sr Manager Quality- AR- RCM

Guidehouse

12 - 20 years

15 - 25 Lacs

Chennai

Posted:5 days ago| Platform:

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Skills Required

Quality Management Process Improvement Team Management Quality Improvement Accounts Receivable Quality Assurance RCM Managing Processes Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Senior Manager Quality- Accounts Receivable- RCM Business.

Responsibility Summary:

This position will be responsible for managing the Quality Operation of processes and projects within Guidehouse. He/ she will be managing day-to-day activities related to quality and will be responsible for driving the process improvement initiatives in the organization. They analyse data, identify areas for improvement, and implement solutions to ensure compliance with regulations and promote operational efficiency. This role often involves working with various departments, staff training, and continuous monitoring of quality metrics.

What You Will Do:

Guiding organizations through the deployment of quality systems and certification processes.
Assisting in the implementation of statistical methodologies and quality tools to monitor and control quality.
Planning, coordinating, and participating in system reviews and quality audits, while aiding staff in identifying potential improvements to systems, processes, and workflows.
Supporting and promoting the development of objectives, strategies, and plans aimed at achieving client satisfaction and the efficient use of an organizations resources.
Liaising with clients to monitor their perceptions regarding the organizations quality and timeliness.
Monitor team processes and ensure SLAs for all clients/projects are met.
Analyse quality metrics to identify areas of improvement and implement corrective actions as needed.
Manage daily operations, planning, and problem-solving with team leaders and members.
Provide support and guidance for quality assurance reviews and delivery of feedback and training.
Develop, generate, and deliver routine reports for monitoring and reporting on team performance and customer feedback.
Assist with the documentation of processes and operating procedures.
Advise and potentially deliver training related to quality programs and objectives.

Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets.Shall report incidents related to security of information to concerned authorities.

What You Will Need:

Graduate/ Bachelors degree in any stream (e.g: BBA, B. Com, BSc, B Tech, etc) from an accredited college or university.

Minimum Experience and skills:

Over 12 years of experience in managing Transactional Quality in
US Healthcare, Revenue Cycle Management (RCM), including at least 3 years in a supervisory role.
Six Sigma Green Belt or Black Belt certification preferred.
Experience in managing diverse teams across various processes working in shifts or multiple locations.
Experience in process development, mapping, and new project implementation.
Advanced understanding of operational metrics, methodologies, and processes.
Ability to engage with all levels of the business.
Strong analytical, critical thinking, and problem-solving skills.
Proficient English language skills (written & verbal).
Experience in training and mentoring junior staff.
Effective interpersonal skills and team management capabilities.
Flexibility to work rotating shifts and scheduled workdays to meet operational and departmental objectives.

What would be Nice to Have:

Six Sigma Green Belt or Black Belt certification preferred.
Competency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Interested candidates please apply. Our team will connect with you.

If this role interests you, please apply our team will connect with you upon screening your suitability.

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Sr Manager Quality- AR- RCM