Job
Description
Desired Skills Ø VMs and Physical Servers, Domain and ADC, BDC: Co-operation in Virtual Infrastructure Support - Virtual Hyper-V Infrastructure Ø Backup & Restoration: Daily backups of Servers applications and DB Backup e.g., Matrix Cosec Attendance, Paysoft, Infor LN ERP, Weighbridge, etc. also working Arcserve backup solution software for routine virtualization backups. Desktop’s backup configured through windows backup tools and users computer/laptop backup through Windows file history. Backup-Restoration (DR Drill & Testing through Arcserve Solution), Users data synced with O365 OneDrive and OneDrive backed up through Acronis Cloud. Ø AntiVirus: Managing Trend Micro Smart Protection along with disk encryption, Email Standard security, Manage Switches with VLAN, Desktops/Laptops, etc. configuration and support. Ø Emails & Application: Managing Major software’s/applications - Microsoft O365, Manage Engine applications (Desktop Central), Acronis Cloud backup application, Matrix Cosec applications (Time and Attendance, Contract Worker Management, Visitor Management, ESS, etc.), Tally support, support for installation Exaqunatum (Dcs Exaquantum), AutoCAD, Netcore EMA (Email Archiving), Active Directory and Domain Controller, OS, Digital signatures, etc. Ø VoIP and Telecom: Managing Matrix IP-PABX System and application with installation and configuration IP-phone and co-ordination with Support vendor. Job Responsibilities Ø Diagnosing and resolving technical issues, providing desktop and server support, setting up and configuring new laptops and desktops. Ø Installing authorized software and application, Email client configuration, Antivirus installation. Patching of network and phones, cables whenever necessary with help of Admin. Ø Office 365 management and support, providing support for MAC PCs – Normal Support co-ordination with our MAC-Engineer and support users/devices Ø Preparing documents, materials and correspondence as required. Ø Performing miscellaneous job-related duties as assigned by the IT manager, working extra hours to meet deadlines, as required and/or whenever reasonable. Ø Provide assistance as required to the IT manager. Ø Internet & LAN configuration, Printer Installation sharing device & Printer. Ø Troubleshoot hardware, printer, MFP issues & resolve them in timely manner. Ø Co-Ordinate with Third party vendors & Primary, Regular Data Backup. Taking precautionary steps to keep all systems Uptime to maximum. Maintain Call Register and Reporting. Ø Daily Checklist monitoring and Reporting, working hours 9 X 6 and (24/7 remote support to be provided whenever necessary and Standby Engineer to be provision in case of planned/emergency leave) Ø All documents to be updated for handover in-case of replacement of an engineer. Ø Visit to Head-Office for support in case of emergency Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Shift: Day shift Work Days: Monday to Friday Location: Andheri, Mumbai, Maharashtra (Preferred) Work Location: In person
