SR. Executive - STORE (M/F/D)

SR. Executive - STORE (M/F/D)

Pacesetting. Passionate. Together. HELLA is a listed, internationally positioned automotive supplier operating under the umbrella brand FORVIA. Within this de facto group, HELLA stands for high-performance lighting technology and automotive electronics. At the same time, the Company covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special-purpose vehicles with its Lifecycle Solutions business group. HELLA has around 36,000 employees at more than 125 locations worldwide and generated consolidated sales of € 6.3 billion in the fiscal year 2021/2022.

YOUR TASKS

• Overseeing all store operations and ensuring they run smoothly and efficiently.
• Developing and implementing strategies to improve store performance and productivity.
• Leading, guiding, and supervising the store team towards achieving company objectives.
• Communicating effectively with all team members, stakeholders, suppliers, and customers to ensure smooth operations.
• Maintaining strict control over inventory levels in order to meet internal and external demand of products.
• Implementing measures to minimize stock loss through negligence, theft, or mismanagement.
• Strictly adhering to performance, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Analyzing and interpreting trends to facilitate planning and forecasting of future stock needs.
• Ensuring the store complies with all health and safety regulations, local laws, and company policies.
• Managing and coordinating the everyday operations and activities of the store.
• Handling customer complaints and concerns in an efficient, professional manner.
• Preparing detailed reports on buying trends, customer preferences, and profits.
• Conducting regular performance evaluations of staff and providing the required training or counseling as necessary.
• Ensuring the store environment is kept clean, safe, and presentable at all times to create a pleasant shopping experience for customers.

• Bachelor's degree in Business Administration, Retail Management, or related field is preferred.
• A minimum of 5 years' experience in a similar role in the retail industry.
• Strong leadership skills and the ability to inspire and motivate a team.
• Exceptional customer service skills and a customer-focused approach.
• Excellent communication, interpersonal, and negotiation skills.
• Proficient in Microsoft Office Suite and other store management systems.
• Knowledge of inventory management, merchandising, and risk management.
• Must have a keen eye for detail and strong decision-making skills.
• Proven experience in implementing marketing strategies and improving store sales.
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Problem-solving mindset with the ability to adapt and drive change.
• Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed.

HELLA India Lighting Ltd.
Saini Neha