Sr. Executive - Credit Control

Job Purpose

The Team Leader – Credit Control will support the Finance Department by overseeing the day-to-day operations of the credit control team. This role involves ensuring timely collections, maintaining customer account accuracy, minimizing overdue payments, and achieving collection targets while leading and motivating a team of credit control executives.

Key Responsibilities

• Supervise and guide the Credit Control team to achieve collection and ageing targets.
• Ensure the end-to-end credit control process is executed effectively, including invoice processing, payment follow-up, cash application, reconciliations, and credit note issuance.
• Conduct regular reviews of outstanding accounts and ensure timely follow-up for overdue payments.
• Support team members in negotiations with clients for payment terms and resolving disputes.
• Maintain accurate records of customer interactions and account statuses.
• Monitor customer credit limits and ensure compliance with company credit policies.
• Generate and review weekly and monthly collection reports for management.
• Identify process improvements to enhance efficiency and reduce DSO (Days Sales Outstanding).
• Coordinate with the Sales and Finance teams to resolve billing discrepancies.
• Train, motivate, and evaluate team members to enhance performance and service quality.

Education and Experience

• Bachelor’s Degree in Accounting, Finance, Business, or a related field (Postgraduate preferred).
• 5+ years of relevant experience in credit control, receivables management, or collections.
• Minimum 2 years of experience in leading a team.
• Strong analytical, communication, and negotiation skills.
• Proficiency in MS Excel and familiarity with accounting software (Zoho Books experience preferred).
• High attention to detail and ability to work under pressure.