Sr. Executive – Client Servicing

Job Description

DSA Management & Engagement Onboard and manage DSA agents responsible for FASTag sales and distribution. Conduct regular meetings and training sessions for DSA teams to align with product updates and sales targets. Act as the primary point of contact for all DSA-related queries and escalations. Monitor and improve the productivity of DSA agents. Sales Growth & Revenue Achieve monthly and quarterly sales targets for FASTag issuance and activation. Track and drive performance metrics including conversions, activations, and repeat transactions. Plan and execute localized campaigns to boost FASTag sales through DSA channels. Operations & Process Compliance Ensure KYC and regulatory compliance in all DSA-driven customer acquisitions. Coordinate with operations and backend teams for smooth processing of FASTag issuance. Regularly audit DSA documentation and onboarding to mitigate risks. Relationship Management Build and maintain strong business relationships with high-performing DSAs and stakeholders. Resolve operational and client issues in a timely and professional manner. Gather feedback from DSA networks to enhance the product and improve user experience. Reporting & MIS Maintain accurate records of daily, weekly, and monthly sales performance. Share insights and dashboards with internal stakeholders on DSA performance, sales trends, and market intelligence. Provide detailed reports on ROI, area-wise penetration, and customer behavior. Market Intelligence & Competitor Analysis Stay updated with market trends, competitor FASTag offerings, and DSA schemes. Provide strategic inputs based on field observations and DSA feedback. Skills: client servicing,customer engagement,market intelligence,performance tracking,reporting,compliance,dsa management,agents,sales,sales growth,operations,relationship management,campaign execution,customer Show more Show less