SR EXEC-O2C DEDUCTIONS

The Deductions Snr Exec B2B Order to Cash (O2C) reports directly to the Deductions AM, within the O2C thread in Global Shared Services. The Deductions Snr Exec is responsible for identifying and processing the KBNA Deductions high volume, high value portfolio.

The Deductions Snr Exec will collaborate with the Deductions AM and other team members to:

• Identify, code and process the deductions portfolio that they have been set with mindset of the end-to-end processes, customer centricity, suggesting improved processes where appropriate.
• Achieve service delivery goals
• Interact and build business relationships with key business stakeholders, involved in the deductions processing, i.e.: Customer Services, Supply Chain, Cash application, Credit & Collections (relates to both internal and external customers)

• Process deductions for KBNA (Kitchen & Bath, NA) which includes recognizing, coding, investigating, and resolving deductions high/medium complexity reason codes from customer accounts, focusing on reduction of outstanding deduction quantity, cycle time, and value.
• Receive, prioritize, and respond to customer inquiries via phone, e-mail; will require work in customer portals.
• Learns and understands basic Customer Service order & claim processes, basic order fulfillment, and physical distribution network principles, including reverse logistics.

• Keep meticulous records of all deductions, including supporting paperwork and correspondence history.
• Work with GPO team to develop and maintain standard processes.
• Write and maintain SOP’s relating to deduction processing.
• Liaise with AM and key stakeholders to provide SME expertise to create and implement solutions to reduce the frequency of deductions while increasing overall deduction management efficiency and continuous improvement.
• Support O2C GPO team in project work such as system implementation/ enhancement or business process change initiatives to the extent impacting deduction processes.
• Actively use adequate and timely root cause analysis methodology to understand problem drivers and provide analysis back to AM for consideration and necessary implementation.
• Identify potential areas for process improvements and automation including robotics for deductions processing.

• Reports to Global Delivery Lead (GDL) O2C within Global Shared Services
• Organization Relationships:
  • Credit & Collections
  • Customer Services
  • Sales
  • Supply Chain / Logistics
  • Cash application.
  • Business Controllers
  • Tax and Treasury
  • Internal Audit
  • Shared Services delivery teams and Process Excellence team
• External Business Relationships:
  • Customers

• BS degree in Accounting, Finance, or General Management (Qualified by experience will be considered)
• Interest in Accounts Receivable/Finance environment. Experience in Deduction processing desirable.
• Experience (1 year) of working in a global and matrixed organization. Shared Services experience desirable.
• Good analytical, critical thinking and problem-solving skills.  
• Effective oral and written communication (English) and people skills, as well as the capacity to interact across global departments and with external customers.
• Experience with the MS Office suite, including MS Excel.
• Experience in ERP systems and deduction management software (such as SAP, and High Radius) or equivalent desirable.
• Detail orientated, with a focus on accuracy, customer service and achieving deadlines.
• Self-starter with the ability to work in a fast-paced atmosphere and adjust to shifting priorities.