Sr Cust Supp Mgt Professional

Sparta Systems

15 - 20 years

6 - 10 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

global operations field operations operational excellence incharge project management workforce planning customer quality instrumentation customer service customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories.
The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team.
This role is accountable for driving growth across all LSS service
business modes through effective ISC SIOP planning, workforce planning (Labor SIOP) , Revenue & productivity planning and ensuring compliance with Honeywell and customer Quality and process framework
Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
Provide exceptional support to customers, driving favorable NPS , acting as person in charge responsible to track and resolve any Customer escalations, issues or concerns.

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