Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in pune
>
Entrata India
>
Sr Business Support Specialist

Sr Business Support Specialist

Entrata India

3 - 8 years

4 - 8 Lacs

pune

Posted:None| Platform:

Apply

Skills Required

user support presentation skills sql server production support php training documentation wbt process improvement training root cause analysis instructional design ilt incident resolution service improvement information systems property management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Support Specialist functions as the semi-technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference / escalation and work the most complex tickets. A successful candidate must be the best and brightest, highly motivated, innovative and disruptive, a fast worker and fierce competitor.

Core Qualifications

3+ years of strong experience of functional, technical, implementation and production support with a customer driven approach.
Collate data for proactive service improvement initiatives including trending of Incidents, performing Root Cause Analysis and other MI (Manual Intervention) to identify improvement actions. Create a training documentation with resolutions steps, small video tutorials, screen grabs and collaborate with product and engineering teams to share Root Cause Analysis on the incidents so that they can take further steps to enhance the Product.
Drive complex or major incident resolution, implement or coordinate higher scale chains.
Strong functional business application acumen. Ability to learn new technologies quickly.
Must be creative, innovative and flexible with the ability to work in a matrixes environment.
Act a coach, Mentor for the respective product suite and collaborate with operational teams to guide them on to root cause analysis of the incidents, patterns of the incidents. Provide any process improvement training with screen capture, small videos during resolution process to enhance the product operational work-flow.
Be a strategic partner with respective Suite leaders and work closely with them, proactive in approach in providing lead technical support offering to them.
High impact, positive presence with partners. A strong credit to the Entrata brand.
Laser focused on returning excellent results, deep sense of personal accountability for delivery. Goalkeeper, line of last defence attitude towards upholding quality.

Preferred Qualifications

Degree in Information Systems or Computer Science or equivalent
Excellent analytical skills and solution driven approach.
Technically savvy with a self-starting desire to build a deep understanding of how the product works and delve deep into the features and functions in order to build the best possible technical support experience.
Concrete examples of building proactive interventions, processes and motions that help reduce customer friction at the fastest rate, lowest cost and highest satisfaction.
A growth attitude and mindset. Proven ability to scale at quality and support an accelerated growth agenda operationally.

Nice to Have

Experience partnering closely with product, engineering, training, customer success and professional services teams to improve outcomes for customers.
Solid presentation skills to showcase data trends and issue patterns to stakeholders.
PHP/MS SQL Server Live service/ Application/User support experience is must to have.

More Jobs at Entrata India

Mgr, Interaction Specialists

Pune, Maharashtra, India

5.0 - 5.0 yrs

Salary: Not disclosed

Interaction Specialists

Pune, Maharashtra, India

1.0 - 1.0 yrs

Salary: Not disclosed

SDET Engineer

Pune, Maharashtra, India

2.0 - 2.0 yrs

Salary: Not disclosed

Software Engineer

Pune, Maharashtra, India

3.0 - 3.0 yrs

Salary: Not disclosed

Order Operations Analyst

Pune, Maharashtra, India

1.0 - 1.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start PHP Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Entrata India

Software / Property Management

Bangalore

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Sr Business Support Specialist