Sr Associate : HR Helpdesk : Employee Relation : Mumbai : Apply Now

Hi

We are hiring for The Leading ITES Company for HR Helpdesk Associate Role.

Please go through the JD and Apply. We shall call back the relevant profiles.

Overview:

The associate will be responsible for the HR administration transactions and query management for areas such as onboarding, leaves, payroll, benefits, documentation, workforce/ systems etc. The role includes checking and responding to employee tickets/ queries via calls and emails and providing issue resolution and closure according to job specifications. A Senior Associate will handle more complex and escalated employee queries, provide guidance to Associates, and supports issue resolution across HR processes. Acts as a subject matter expert and contributes to process improvement and employee satisfaction initiatives and adherence to policies.

Key Skills

a) Minimum 1

b) Strong understanding of HR lifecycle, policies, and employment regulations.

d) Any Graduate

• Minimum 1 years

  experience in HR helpdesk/HR operations or customer support.

• Manage HR employee lifecycle related queries and concerns.
• Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc.
• Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions.
• Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised.
• Collaborate with employees to ensure prompt resolution and by working towards achieving maximum employee satisfaction
• Strong service orientation with demonstrated desire and willingness to serve the team and its customers
• Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
• Ability to multitask and manage high-volume queries
• Strong understanding of HR lifecycle, policies, and employment regulations
• Analytical mindset for identifying patterns in employee queries and recommending improvements