Specialist Program Manager

As a Program Manager at NiCE, you will play a crucial role in leading and overseeing multiple product releases and initiatives within the organization. Your responsibilities will include coordinating cross-functional teams, managing resources, and ensuring the successful execution of program goals. To excel in this role, you must have a strong background in project management, exceptional leadership skills, and a strategic mindset to drive program success. **Key Responsibilities:** - Define program objectives, scope, and deliverables in alignment with organizational goals. - Develop detailed program plans, including timelines, resource allocation, and budget estimates. - Oversee the execution of products within the program, ensuring alignment with the program goals. - Coordinate cross-functional teams, including product managers, technical managers, DevOps, tech writers, etc. - Monitor program progress and performance, identifying and mitigating risks to ensure successful delivery. - Act as the primary point of contact for product stakeholders, providing regular updates and addressing concerns. - Prepare and present regular program status reports to senior management and other stakeholders. - Identify opportunities for process improvements and implement best practices to enhance program efficiency. **Qualifications Required:** - Overall 10+ years of industry experience. - Minimum ~6-8 years of experience in program management, with a proven track record of leading successful programs. - Experience in Contact Center or SaaS domain is preferred. - Bachelors degree in business administration, Management, Engineering, or a related field. Masters degree preferred. - Proven experience as a Program Manager or similar role, with a track record of successfully managing complex programs. - Strong knowledge of project and program management methodologies, tools, and techniques. - Excellent leadership, communication, and interpersonal skills. - Proficiency in project management software (e.g., Microsoft Project, Jira, PowerBI, EazyBI) and Microsoft Office Suite. NiCE is a market-disrupting, global company where innovation and excellence thrive. As a NiCE employee, you will have the opportunity to work alongside the best in a fast-paced, collaborative, and creative environment. With endless internal career opportunities across various roles, disciplines, domains, and locations, NiCE offers a chance for continuous learning and growth. If you are passionate, innovative, and eager to push boundaries, NiCE could be the perfect fit for you. In addition, NiCE follows the NiCE-FLEX hybrid model, allowing for maximum flexibility with 2 days working from the office and 3 days of remote work each week. This model fosters teamwork, collaborative thinking, and innovation in a vibrant and interactive atmosphere. Requisition ID: 8405 Reporting into: Tech Manager Role Type: Individual Contributor,