Specialist, Customer Engagement Compliance

Key Responsibilities

• Review and audit expense reports submitted via Concur within defined timelines
• Communicate with sales teams to clarify inaccurate or incomplete expense entries
• Document new processes and update existing ones as needed
• Prepare clear audit findings and communicate them to employees and managers
• Identify and escalate application issues to management promptly
• Extract and allocate reports for team review and tracking
• Respond to audit-related inquiries within turnaround time (TAT)
• Participate in special projects and support ad hoc compliance tasks
• Maintain effective communication with internal stakeholders and clients
• Contribute to a culture of compliance, accuracy, and continuous improvement

Essential Requirements

• 1 to 4 years of professional experience in a compliance or audit-related role
• Familiarity with SAP Concur or similar expense management tools
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Excel for data handling and reporting
• Ability to write professional emails and communicate findings clearly
• Experience coordinating with internal teams and external stakeholders
• Strong attention to detail and ability to meet deadlines
• Willingness to learn and adapt in a dynamic, team-oriented environment

Desirable Requirements

• Knowledge of US compliance regulations

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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