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1 - 5 years
3 - 5 Lacs
Gurgaon/ Gurugram
Work from Office
Job Responsibilities Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delays. Email review: Reply to customers and address their urgent requests, such as modifying the delivery address or product types, to ensure they get appropriate products in time. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers page). Give Order management accurate and quick guidance to customers in a friendly manner. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain product features to customers before purchase. Help customers make decisions. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to the production improvement department, result in product quality and customer satisfaction improvement. Collect and organize VOC (Voice of customer) : Optimize product descriptions on Amazon listing based on customers' preferences so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience. Maintain brand image, increase brand influence, and improve customer loyalty. Qualification 1. Bachelor's degree or above. ( Full Time Mandatory ) 2. Good Communication skills and Good computer knowledge 3. Previous experience in email/ chat support is preferable. 4. B2 Certificate if you are applying for any language profile. (Italian, German, French, Spanish)
Posted 3 months ago
2 - 5 years
3 - 6 Lacs
New Delhi, Gurugram
Work from Office
Required Travel Sales English and Spanish Agent Experience In PPC Calls Location - Gurgaon Shift Time - Rotational 5 Days Working Salary upto 65k Minimum Experience - 2 years Drop Your CV 7011890554
Posted 3 months ago
2 - 5 years
3 - 6 Lacs
Noida
Work from Office
Join our growing US Travel team! Were looking for passionate Spanish-speaking Travel Sales Consultants with 2 to 5 years of experience in travel sales to help clients explore the world—starting with the United States. Shift: US Time Zone (Night Shift IST) Location: Noida Experience: 2–5 years in US travel sales What You’ll Do: Engage Spanish-speaking customers and understand their travel needs Sell customized US travel packages, tours, and services Use GDS/CRS tools to quote fares and handle bookings Meet monthly sales targets with a focus on quality and conversion You Should Have: Fluency in Spanish and English (spoken & written) Strong background in travel sales , with at least 2 years in a similar role Familiarity with US destinations, travel seasons, and trends Experience with Amadeus/Sabre/Galileo is a plus A results-driven mindset with excellent communication skills Why Join Us? Competitive salary + incentives Performance-driven culture Opportunity to grow with one of the fastest-growing travel brands Ready to help travelers experience the US like never before? Apply now!
Posted 3 months ago
1 - 10 years
3 - 12 Lacs
Chennai, Pune, Delhi
Work from Office
In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs. *Candidate must be fluent in Spanish language both verbal and written* Key job responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Flexible with working schedule Ability to work overtime as dictated by business need Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or Quality, flag the escalation in time to the manager Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Enable efficient internal/external stakeholders communication Intermediate skill level to interpret trends or patterns in complex data sets, to recognize and define process improvement opportunities working with SME/Managers and effectively summarize conclusions
Posted 3 months ago
4 - 7 years
10 - 14 Lacs
Mumbai
Work from Office
The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment
Posted 3 months ago
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